Standards Assurance Assessor

Standards Assurance Assessor

£50,000 per annum

Bedford

Permanent

Homeworking

Join us at the Money and Pensions Service (MaPS) as a Standards Assurance Assessor. The purpose of the role is to deliver independent assurance activity within the MaPS Standards Assurance Model (SAM), supporting the organisation’s second- and third-line assurance of customer-facing services. The role focuses on testing, validation and evidence gathering to ensure that assurance activity carried out by third parties is robust, consistent and aligned to MaPS Standards, regulatory expectations and defined methodologies. The role is responsible for supporting oversight of outsourced Independent Quality Assurance Services (IQAS), including checking the quality and consistency of assessments undertaken, and ensuring alignment with MaPS interpretation of Standards and expected outcomes.

Standards Assurance Delivery

• Deliver assurance activity in line with the Standards Assurance Model (SAM)
• Conduct testing, validation and evidence review of assurance outputs
• Ensure consistent interpretation and application of MaPS Standards
• Provide objective, evidence-based findings on service performance and quality

IQAS Oversight and Validation

• Conduct independent checks on IQAS outputs to assess accuracy, consistency and alignment with MaPS Standards
• Identify variances in scoring, interpretation or methodology and escalate where required
• Support calibration and alignment between MaPS, IQAS and delivery partners
• Support validation of identified compliance issues and performance concerns by reviewing underlying evidence and ensuring consistency of interpretation prior to escalation

Appeals Process Oversight

• Manage the operational relationship with the independent appeals provider
• Review appeal outcomes to ensure alignment with MaPS Standards interpretation and expected outcomes
• Identify trends or inconsistencies in appeal decisions and feed into assurance improvement activity

Insight, MI and Evidence

• Produce clear, factual and evidence-based outputs from assurance activity
• Identify risks, themes and improvement opportunities
• Support the creation of defensible evidence for governance, audit and regulatory purposes

Continuous Improvement and Methodology Development

• Support testing and validation of new assurance methodologies and approaches, including assessing consistency of outputs and alignment to expected standards.
• Provide feedback to support development and refinement of SAM methodologies
• Provide feedback on effectiveness and consistency of current assurance models, tools and delivery

Stakeholder & Supplier Working

• Work collaboratively with Standards Assurance Managers, Leads and wider teams
• Support engagement with delivery partners and external assurance providers where required
• Actively participate in calibration activity across internal and external assurance functions to ensure consistent interpretation and application of MaPS Standards.

Delivery & Work Management

• Work independently within defined frameworks and methodologies

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Recruitment Process:

• Initial Review: Our recruiter will review your CV. If it looks like a good fit, they'll reach out to arrange a call.
• Hiring Manager Review: If the recruiter thinks you're suitable, your CV will be passed to the hiring manager, who will decide whether to invite you for an interview.
• Interview: If selected, you'll participate in a virtual interview. This single-stage process allows you to demonstrate your skills and experience through competency-based questions. This will also require you to deliver a short presentation.

Career Development

In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Reserve List

If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Application Process

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Job Reference: MaPS01269

Close Date: 07/09/2026

Feedback will only be provided if you attend an interview or assessment.