Social Care Administration Team Leader, Inspection Support

We are recruiting a Social Care Administration Team Leader to join our Inspection Support.

Reporting to the Social Care Administration Manager, this role plays a vital part in the effective coordination and delivery of inspection and administrative support services within the Social Care Administration Team. The postholder will contribute to the provision of a seamless, efficient and customer-focused service, supporting the Social Care application and registration processes.

Working within the Social Care Team, the role involves managing a high volume of applications and enquiries relating to the registration and regulation of social care providers. This includes processing applications from new and existing providers, handling complaints and correspondence, and responding to a significant volume of digital and telephone enquiries from a wide range of internal and external stakeholders.

Operating in a fast-paced, target-driven environment, the postholder will be committed to safeguarding children and young people while delivering high-quality customer service across a range of work areas. All activities must be carried out in accordance with relevant legislation, regulatory requirements, policies and procedures.

This is a fantastic opportunity to further your experience in Ofsted’s well-established team. The post holder will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working from home.

Please refer to the job specification for further information.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Application and shortlisting:

The selection panel will assess your application based on your evidence you have provided against the essential criteria as set out in the job specification.

Use the STAR model (Situation, Task, Action, Result) to present your evidence.

You will also be asked to provide information within the “Employer/Activity History” section of the application form. This information is equivalent to the information you would provide on a CV setting out your career history (this may be used in the sifting process).

Interview:

Candidates who pass the benchmark at the shortlist stage will be invited to an interview where you will be assessed against a mixture of the Civil Service behaviours and on the technical/experience skills as detailed in the job specification.

Interviews will be held during the week commencing 14 December 2026 at Piccadilly Gate, Manchester.

Feedback will only be provided if you attend an interview or assessment.