Senior Product Manager

The Senior Product Manager is a pivotal leadership role within the National Crime Agency’s Enterprise Services Digital Platforms function, responsible for shaping and delivering complex, high‑risk and technically sophisticated digital products and platforms. Acting as a bridge between organisational ambition and technical execution, the role ensures that corporate digital platforms, infrastructure and shared technical services align with strategic objectives while meeting the needs of users, customers and partners. The postholder will bring strong leadership, communication and organisational skills, underpinned by a solid technical background, and will lead multidisciplinary teams to deliver high‑quality, high‑value digital outcomes that support the Agency’s mission.

As a Senior Product Manager, you will lead a portfolio of complex technology platforms, infrastructure and shared services that support critical operational capabilities.

You will own the vision, strategy and roadmap, ensuring digital platforms meet user and organisational needs while remaining secure, resilient, sustainable and aligned with technical and engineering standards.

Combining strong product leadership with technical knowledge, you will understand how platforms are architected, engineered, integrated, secured and operated. You will define technical requirements, challenge proposed solutions and make informed decisions about priorities, investment and future development.

Working with engineers, architects, cyber security, service management and delivery teams, you will balance user and business needs with architecture, security, resilience, performance, supportability and technical debt. You will manage technical risks and dependencies throughout the product lifecycle and drive continuous improvement.

You will also work closely with stakeholders and suppliers, acting as an intelligent customer to ensure services deliver the required quality, performance and value.

This role aligns to Senior Product Manager in the Government Digital and Data Profession Capability Framework.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

How we will assess you

Your application will be assessed against the following:

Technical - this will be assessed by 250 word examples on:

• Experience of effective stakeholder management, including building and maintaining strong working relationships with a wide range of internal and external stakeholders.
• Experience of effective product management across the full product lifecycle.

Experience - This will be assessed:

CV

Please include your full career history, training, qualifications, key responsibilities, and achievements. Explain any employment gaps in the last two years. Ensure all accreditation dates are accurate.

Details of what is expected within your CV are as follows: Clearly evidence how you meet the Person Specification for this role, including the desirable criteria. CVs must be formatted in 11pt font and not exceed THREE pages. Please note that any content beyond the third page will not be considered as part of the assessment.

Experience Criteria - will be assessed by 250 word examples on:

• Experience of applying technical knowledge to drive improvements across the IT estate, including identifying opportunities to remove duplication, simplify systems and reduce technical complexity.
• Experience as an effective communicator who can translate complex technical concepts into clear, business‑focused language to support decision‑making and problem‑solving.

A panel will assess how well your application demonstrates the requirements outlined above.

Longlist

In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.

• Experience of applying technical knowledge to drive improvements across the IT estate, including identifying opportunities to remove duplication, simplify systems and reduce technical complexity. .

Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.

You will receive an acknowledgement once your application is submitted.

We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.

Scores will be provided but further feedback will not be available at this stage.

For guidance on the application process, visit:

NCA Applying and Onboarding

Assessment 1

The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.

Success Profiles at Assessment

Behaviours

• Communicating and Influencing
• Making Effective Decisions
• Managing a Quality Service

Technical

• Experience of effective stakeholder management, including building and maintaining strong working relationships with a wide range of internal and external stakeholders.
• Experience of effective product management across the full product lifecycle.

Assessment Outcome

Outcomes will be communicated via the NCA recruitment portal.

If successful but no role is immediately available, you may be placed on a reserve list for 12 months.

Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.

In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:

• Lead criteria (behaviours/technical/experience)
• If still tied, desirable criteria will be assessed (if advertised)
• If still tied, application sift scores will be used

Feedback is provided only to those who attend an assessment.

You will be subject to vetting and pre-employment checks before appointment.

Once the vacancy closes, the advert will no longer be accessible. Please save a copy for your records.

We encourage all candidates to visit the NCA Careers Page for more information.

Full advert details for this vacancy can found on the advert on the NCA Recruitment Portal. Please follow the link to apply at advertisers' site.

Feedback will only be provided if you attend an interview or assessment.