Senior Digital Delivery Manager (Salesforce)

Across government, digital delivery is no longer simply about implementing systems; it is central to how organisations drive transformation, improve services and deliver better outcomes for citizens and stakeholders. Ofgem plays a vital role in the UK’s energy system, protecting consumers and enabling a more secure, fair and sustainable energy future. As we continue to modernise, high-quality digital delivery will be critical to how we realise our strategic ambitions and respond to increasing expectations.

Ofgem is on a significant transformation journey. Within the Digital, Data and Security Services (DDSS) directorate, we are delivering a complex portfolio of digital, data and AI initiatives to strengthen our technology estate, address legacy risks and improve how we serve both internal users and external consumers. A key pillar of this transformation is the ongoing rollout of the Salesforce CRM platform through the Salesforce Centre of Enablement (CoE), which is reshaping how Ofgem manages data, processes and stakeholder interactions.

As a Senior Digital Delivery Manager, you will play a pivotal role in driving the successful delivery of Salesforce-enabled products and services. You will be accountable for leading complex, mission-critical delivery across multiple workstreams, ensuring outcomes meet user needs, align with strategic priorities and comply with Government Digital Service (GDS) standards. This role combines hands-on delivery leadership with strategic oversight, requiring someone who can operate confidently across teams, suppliers and senior stakeholders.

This is a senior delivery role with real breadth and responsibility. You will work within a scaled agile environment, leading multidisciplinary teams and working closely with product owners, architects and technical specialists. You will bring clarity to complex delivery landscapes, proactively manage risks and dependencies, and create the conditions for teams to succeed. Alongside delivery, you will coach and mentor junior Delivery Managers, strengthening capability across the function and embedding delivery excellence.

You will be responsible for:

• Leading the end-to-end delivery of Salesforce workstreams, ensuring integrated plans, clear milestones and alignment across interconnected projects and teams.
• Driving delivery excellence by applying agile and DevOps practices, improving velocity, predictability and quality while embedding the Ofgem Delivery Excellence Framework.
• Managing multidisciplinary teams, including internal resources and third-party suppliers or systems integrators, ensuring timely and high-quality outcomes.
• Proactively identifying and resolving risks, issues and blockers, including complex dependencies that extend beyond immediate teams and require senior engagement.
• Building and maintaining strong relationships with senior stakeholders, including Product Owners, Service Owners, the CTO and wider leadership, ensuring transparency and confidence in delivery.
• Leading integrated delivery reporting and planning, ensuring clear visibility of progress, risks and outcomes across the portfolio.
• Supporting governance and assurance processes, ensuring projects adhere to appropriate controls, agile ceremonies and change management practices.
• Coaching and developing Delivery Managers and delivery teams, strengthening capability and promoting a culture of continuous improvement and learning.

We are looking for:

A credible, experienced and delivery-focused professional who can lead complex digital delivery with confidence and impact. You will bring strong experience of delivering Salesforce-based solutions, alongside a deep understanding of agile delivery in complex organisational environments.

You may have built your career in delivery management, programme delivery or digital transformation, but you will demonstrate:

• Proven experience delivering complex projects on the Salesforce platform
• Strong leadership of delivery teams and multiple concurrent workstreams
• A track record of influencing senior stakeholders and driving alignment across competing priorities
• Expertise in agile and scaled agile delivery approaches
• The ability to balance pace, risk, quality and value in a fast-moving environment

Experience within government or regulated environments is beneficial, as is familiarity with tools such as Azure DevOps, JIRA or Confluence. A recognised project delivery qualification (MSP, APM or equivalent) is expected.

This is an opportunity to play a key role in delivering one of Ofgem’s most important transformation programmes. You will help shape how digital delivery is executed across the organisation, ensuring that technology enables better services, stronger regulation and improved outcomes at a time when Ofgem’s work has never been more critical.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will also be asked to provide a 1250 word 'supporting statement’ evidencing how your experience meets the essential and desirable criteria on the attached role profile. Please ensure you demonstrate clearly how you meet each of the person specification criteria.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.