Senior Digital Business Support Officer

We are MHCLG

The Senior Digital Business Support Officer is a key member of the Elections Digital, providing operational, commercial, financial, and resourcing support to help teams deliver high-quality digital services. Working across a diverse portfolio of projects and multidisciplinary teams, the role ensures that people, processes, suppliers, and governance arrangements are effectively coordinated and managed. The post holder leads workforce planning and recruitment activity, oversees onboarding and business support processes, manages financial and commercial administration, and supports supplier and contract management. They use data and insight to inform decision-making, improve services and processes, and provide assurance that governance, compliance, and reporting requirements are met. As part of the Business Support function, the role works closely with colleagues, senior leaders, suppliers, and corporate teams to ensure Digital teams have the resources, support, and operational foundations needed to deliver successful outcomes. The role also acts as deputy to the Business Support Lead when required, providing leadership and continuity across the team.

• Lead workforce planning and resourcing activity, using data and insight to identify priorities, address capacity needs, and support Digital teams with recruitment and resource management.
• Manage recruitment and onboarding processes, including permanent and contingent labour appointments, ensuring compliance with Civil Service recruitment policies and relevant employment regulations.
• Provide senior business support across Elections Digital, ensuring enquiries, commissions, records and administrative activities are managed accurately and efficiently.
• Lead Joiner, Mover and Leaver (JML) processes, ensuring staff onboarding, role changes, offboarding activities and security clearance updates are completed in a timely and compliant manner.
• Develop and maintain business processes, guidance and documentation, ensuring information, records and digital files are managed securely and in line with organisational policies.
• Support business planning, governance and reporting, providing accurate management information, monitoring progress, and ensuring approval processes and deadlines are met.
• Manage financial and commercial activities, including purchase orders, invoicing, forecasting, supplier payments, contract administration and financial reporting, ensuring compliance with corporate policies and controls.
• Build and maintain effective working relationships with suppliers, colleagues and senior stakeholders, supporting contract performance, resolving issues, managing risks and contributing to continuous improvement across Digital services.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Application and Selection

The application process will be split into 2 stages, testing the following Success Profiles:

Behaviours , Experience

Please ensure your CV does not contain any personally identifiable information.

Note: We do not consider direct CV applications. All applications must be submitted via the provided application link.

Important: Your CV and Cover Letter must be merged into a single document before uploading.

Stage 1: Sift (CV & Cover Letter)

Experience: Your covering letter should be no more than 750 words referencing how you meet the criteria set out in the job description.

If you run into any technical problems when applying through Be Applied (for example, trouble logging in or submitting your application), their support team can help. Please contact them at hello@beapplied.com.

If we receive many applications, we may conduct an initial sift using the lead behaviour listed in the advert. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.

Lead Sift: Delivering at pace - Describe a time when you led workforce planning and resourcing activity for a team or organisation. How did you assess resource requirements, manage priorities, engage stakeholders, and ensure business needs were met? What was the outcome?

Stage 2: Interview

• Behaviours: Communicating and Influencing, Managing a Quality Service, Making Effective Decisions.
• Experience: Experience questions will be based around the essential skills and criteria as listed in the job description.

Sift and Interview Dates

Sifting is envisaged to take place starting 14/09/2026.

Interviews are currently being held remotely via videocall. This could be subject to change.

Disability Confident Scheme (DCS)

We are a Disability Confident employer.

We apply a fair and proportionate interview process for all candidates. In line with our commitment to the Disability Confident Scheme (DCS), we aim to progress candidates who apply under the Disability Confident Scheme and meet the required minimum selection criteria.

However, where high application volumes are received, progression to interview may be limited to those who best meet the role criteria. In these circumstances, the benchmark required to proceed to interview may be raised for all candidates.

How We Recruit

Find out more about our recruitment processes here.

• Applying
• Sifting
• Interview
• Interview Results & Feedback
• Reserve List
• Near Miss
• Civil Service Grades
• We are a Disability Confident Scheme, Redeployment Interview scheme & Great Place to Work for Veterans employer
• Reasonable Adjustments

How to Apply

Find out everything you need to know before applying here.

You must review the following information from the MHCLG Career's Site before submitting your application. This step is essential to ensure your eligibility for the role and that your application is completed correctly.

• Security Clearance Requirements
• Civil Service Nationality Requirements
• Right to Work
• Civil Service Code and Recruitment Principles
• CV Declaration
• Sponsorships
• Salary and Grade
• Existing Civil Servants
• Conflict of Interest
• Location and Flexible Working
• Internal Fraud Database
• Appeals and Complaints
• Fixed Term Appointments for:
• External Candidates
• Existing Civil Servants (Including Loans)
• Secondments
• MHCLG employees

Security Clearance Requirements

National Office: BPSS + SC

Feedback will only be provided if you attend an interview or assessment.