Senior Communications Manager

Across government, effective communication and engagement is critical to our mission. Ofgem plays a vital role in the UK’s energy system, protecting consumers and enabling a more secure, fair and sustainable energy future. As Ofgem, along with the rest of government, becomes increasingly digital, the ability to translate technical complexity into clear, engaging and accessible messaging is essential.

Ofgem is on an ambitious transformation journey. Within the Digital, Data and Security Services (DDSS) directorate, we are delivering a broad portfolio of digital, data and AI initiatives, alongside maintaining the critical technology services on which our organisation operates every day. Communicating this work effectively, within the directorate and across the organisation is essential to driving engagement with, and confidence in, our digital services.

As a Senior Communications Manager, you will play a pivotal role in shaping how our digital, data, AI and security services are communicated across Ofgem. Acting as a bridge between technical teams and the wider organisation, you will translate complex concepts into clear, compelling narratives that inform, engage and motivate colleagues. You will work closely with senior leaders, delivery teams and central communications functions to ensure that messaging is aligned, consistent and impactful.

This is a senior, high-impact role requiring creativity, strategic thinking, strong stakeholder engagement and confident use of innovative digital engagement tools.

You will be responsible for:

• Proactively developing, and delivering a comprehensive internal communications plan for DDSS, ensuring alignment with Ofgem’s wider corporate communications strategy.
• Creating and maintaining a strategic communications calendar, incorporating business-as-usual messaging and digital change initiatives.
• Designing and delivering high-quality, engaging and accessible content across a range of channels, including intranet, newsletters, digital platforms and hybrid events, staying ahead of new developments in workplace communication, and engagement tools and techniques.
• Translating complex technical concepts, including digital, data and AI initiatives, into clear and compelling messages for non-technical audiences.
• Providing expert advice and support to senior stakeholders, helping them communicate effectively and consistently with their audiences.
• Developing targeted engagement approaches for diverse audiences, ensuring maximum reach and impact across the organisation.
• Measuring and evaluating the effectiveness of communications, using qualitative and quantitative insights to continuously improve engagement strategies.
• Championing inclusion, accessibility and best practice in communications, ensuring messaging reflects Ofgem’s values and supports a positive organisational culture.

We are looking for:

A creative, strategic, and delivery-focused communications professional who can operate effectively within a complex and technically driven environment. You will be confident working with senior stakeholders, translating complexity into clarity and delivering communications that drive engagement and behavioural change.

You may come from an internal communications, journalism or corporate communications background, but you will demonstrate:

• Proven experience designing and delivering impactful internal communications plans, in complex environments, ideally linked to digital or technology services.
• Strong storytelling skills, with the ability to translate technical content into clear, engaging narratives.
• Experience developing communication strategies and campaigns aligned to organisational priorities.
• The ability to measure and evaluate communications effectiveness, using insights to drive continuous improvement.
• Confidence managing multiple priorities and working at pace across a complex stakeholder landscape.

Experience in government or public sector environments, and familiarity with digital, data or AI concepts, would be beneficial.

This is an opportunity to play a central role in enabling Ofgem’s digital transformation. You will help ensure that colleagues across the organisation understand, engage with and adopt new technologies and ways of working, supporting better outcomes for the organisation and the consumers it serves.

Open to UK nationals only.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. In the event of receiving a large number of applications, an initial sift may take place on just the lead criteria indicated in the essential criteria.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.