Senior Business Analyst

Senior Business Analyst

£63,000 per annum

Bedford

Permanent

Hybrid

Sat in the Digital Product Team, this role contributes to the delivery of a broad ecosystem of digital self-serve tools and services that allows MaPS, and its service delivery partners, and stakeholders, to provide services that meet both their statutory objectives and helps deliver against the longer-term strategic goals and agendas for change. This includes supporting the implementation, integration and continuous improvement of CRM and CCaaS solutions to enable improved customer insight, engagement, and service delivery.

You will work closely with Product Managers and Delivery Managers, technical and subject matter experts to ensure we deliver the right solutions to meet our customer, technical and business requirements.

You will be responsible for deliverables including requirements written as user stories for technical delivery; end to end requirements traceability and assurance; process modelling and analysis; options and feasibility assessments; solution documents; business cases and proposals.

You will be responsible for developing and supporting key stakeholder relationships across the organisation and working collaboratively across disciplines. You will actively contribute to best practice development within the BA Community of Practice.

You will be curious, proactive and seek to be a subject matter expert in your programme area.

The role is aligned to the Government Digital and Data Profession Capability Framework: https://ddat-capability-framework.service.gov.uk/role/business-analyst#senior-business-analyst

At this role level, you will:

• Lead requirements elicitation, analysis and assurance in the end to end business planning and software development lifecycle
• Ensure new products and services meet business, user and industry requirements and are aligned to the organisation’s strategic commitments and organisational goals
• Analyst, synthesise and clearly communicate business problems and opportunities
• Proactively identify areas for improvement, assess feasibility and impact, and define success measures
• Support decision-making related to prioritisation and minimum valuable product by sharing your analysis led insights
• Understand business and policy constraints and their impact of requirements and feasibility
• Create, refine, prioritise and maintain user stories written in BDD / Gherkin syntax to ensure requirements are delivered and can be quality assured end to end.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Recruitment Process:

• Initial Review: Our recruiter will review your CV. If it looks like a good fit, they'll reach out to arrange a call.
• Hiring Manager Review: If the recruiter thinks you're suitable, your CV will be passed to the hiring manager, who will decide whether to invite you for an interview.
• Interview: If selected, you'll participate in a virtual interview. This single-stage process allows you to demonstrate your skills and experience through competency-based questions. This will also require you to deliver a short presentation.

Career Development

In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Reserve List

If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Application Process

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Job Reference: MaPS01354

Close Date: 25/10/2026

Feedback will only be provided if you attend an interview or assessment.