Sales Account Manager (FTA)

Working as part of the reactive sales team, the Sales Account Manager will be the first point of contact for clients. The primary responsibility of the role is selling the facilities at QEII Centre to the UK corporate and agency market, employing sales skills to help achieve an overall team target of £8.5M for next financial year, and challenging forward sales revenue targets from existing and new clients. In addition, the jobholder will be responsible for managing several key client accounts to gain maximum profitability whilst maintaining high levels of client satisfaction.

Key Tasks

• Use effective sales skills to meet room hire, AV, and catering revenue targets for events of all size, including large-scale and multi-day event bookings.
• Manage a portfolio of client accounts and deliver on pre-agreed sales and revenue targets.
• Proactively contact former and cancelled clients to renew opportunities and identify new revenue streams to support business objectives.
• Act as the first point of contact for clients enquiring about use of the Centre; handling all incoming enquiries in a friendly, professional and efficient manner in line with the departmental SOPs and ensuring that all relevant details are accurately captured on the Centre’s CRM.
• Ensure enquiry response time are consistently in line with departmental SOP.
• Prepare informative bespoke proposals that fully meet the client’s objectives and brief.
• Follow up on all enquiries within the required timeframes and ensure all details are accurately recorded in the CRM system.
• Actively upsell each event to maximise profitability and sales.
• Prepare and regularly update event sales forecasts for weekly sales meetings.
• Conduct engaging and informative show rounds of the venue selling the full range of services including Catering and AV and reinforcing that the Centre is the ideal choice for their event.
• Negotiate within defined parameters as needed, securing client confirmation to proceed with bookings.
• Conduct proactive research and initiatives to attract new clients for the Centre.
• Prepare contracts and all necessary paperwork for events.
• Work closely with colleagues across the organisation, maintaining high standards of teamwork and professionalism in both office and remote settings.
• Ensure contracted client events are handed over to Event Management/Operational teams in accordance with the departmental SOP.
• Undertake any reasonable duties as specified by the Head of Sales or Director of Sales & Marketing.
• Engage in sales team and management workshops, supporting team improvement, management discussions, and strategic initiatives. Attend trade shows as required, representing the brand on the exhibition stand, ensuring a professional presence and effectively communicating the company's values and offerings to attendees.

The above is not exhaustive and other duties not outlined may form part of the employees’ job description.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.

How to Apply

Candidates should apply by submitting:

• a tailored CV to hr@qeiicentre.london setting out your career history, with key responsibilities and achievements, of no more than two pages. Please ensure you have provided reasons for any gaps within the last two years.
• a personal statement – in no more than 500 words showing how you meet the criteria of the person specification evidence.

The closing date for applications is 25th September 2026 @ 23.59

We will be sifting applications using Experience from your job history, qualifications and personal statement week commencing 28th September 2026.

Interviews will take place in the week commencing 5th October 2026.

For candidates invited for interview, this vacancy is using the Civil Service Success Profiles Framework, and we will be assessing Strengths, Experience, Behaviours and Technical Skills.

Feedback will only be provided if you attend an interview or assessment.

Feedback will only be provided if you attend an interview or assessment.