Repayments Officer

We’re pleased to be recruiting for a Repayments Officer to join SLC on a permanent basis. This is a great opportunity for someone who enjoys working with detail, supporting customers, and making a positive impact through their work.

As a competent and knowledgeable Repayments Officer, you will manage repayment customer queries within your multi-skilled role, owning customer contact via multiple channels. A Repayments Officer will provide customer services across the SLC range of products and debt categories in line with agreed quality and productivity expectations. You will be able to work across various types of work and be dynamically deployed across different work types regularly.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Shortlisted candidates will be invited to interview

Feedback will only be provided if you attend an interview or assessment.