Relationship Manager - Household
Consumer Council for Water
- Department
- Consumer Council for Water
- Location
- Birmingham
- Openings
- 1 post
- Grade
- SEO
- Salary
- £40,510
- Closing
- 11 days left
- Profession
- Other
- Contract
- Permanent
- Security clearance
- BPSS
- Working pattern
- Full-time
Job summary
As a Relationship Manager - Household you will have the opportunity to influence organisations, challenge existing approaches and help shape improvements that deliver better outcomes for consumers.
What they’re looking for
- The candidate:
- We are looking for Relationship Manager who can build strong relationships while also having the confidence to challenge and influence.
- You will bring:
- Experience of influencing external stakeholders and evidence of changing someone's position or approach.
- A strong understanding of putting consumer or customer outcomes at the heart of your work.
- The ability to manage challenging and ambiguous situations where different stakeholders have competing priorities.
- Confidence and credibility when engaging with senior people, while knowing when to challenge and when to listen.
- Strong analytical and problem-solving skills, with the curiosity to investigate information and ask the right questions.
- Excellent written and verbal communication skills, including the ability to produce clear briefings and explain complex information.
- Strong organisation and prioritisation skills, with the ability to identify what needs attention first.
- This is a role where your work can make a visible difference. You will have the opportunity to influence organisations, challenge existing approaches and help shape improvements that deliver better outcomes for consumers.
- Please note that regular travel across England and Wales is required, including occasional overnight stays.
Job description
The role:
As Relationship Manager, you will :
- Build and maintain strong relationships with water companies and key external stakeholders.
- Act as the main day-to-day point of contact for your allocated companies.
- Use evidence, research and insight to understand performance and identify areas for improvement.
- Confidently challenge water companies and influence their position to achieve better outcomes for consumers.
- Prepare briefings, reports and other materials for senior stakeholders.
- Attend meetings, assessments and accountability sessions with water companies.
- Work closely with internal teams.
- Identify wider trends and issues affecting consumers and contribute to CCW's policy and advocacy work.
- Brief senior leaders and respond to requests for information from stakeholders including the Executive Team and Board.
- Represent CCW at meetings, panels and conferences where required.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Selection process
If you are interested in this opportunity, please submit your application via the link provided.
Feedback will only be provided if you attend an interview or assessment.
Practise before you apply
Civil Service panels score every answer against the Success Profiles behaviours at SEO level. Practise STAR answers and get them marked against the same framework.
Start practising free
3 free questions · No card needed
Similar vacancies
- Band 3 Nuclear Safety Inspector - Radiation Protection · Office for Nuclear Regulation · £83,292+
- National Specialist Lead (Ref: 21575) · HM Prison & Probation Service · £57,398+
- IT Technical Operations Manager (Retail) · National Savings and Investments · £49,400+
- National Specialist Lead x2 (One of which is HSP specific) (Ref: 20804) · HM Prison & Probation Service · £57,398+
- Police AI : Acquisitive Crime & Tool Theft Project Manager · College of Policing · Not stated