Records Management Senior Manager

This is an excellent opportunity to lead a newly established team responsible for driving records management compliance across the National Crime Agency. With a particular focus on Review, Retention and Disposal (RRD) and Data Quality (DQ) ensuring information is managed effectively, lawfully and in support of organisational objectives.

Operating within a complex law enforcement environment, you will lead a high-performing team responsible for reviewing information held across the Agency, determining retention and disposal outcomes, and working with stakeholders to ensure systems and repositories remain compliant.

Working across a complex operational environment, you will provide leadership and direction to support consistent and compliant information management practices. This includes ensuring that decisions relating to the review, retention and disposal of information are informed by relevant legislation, regulatory requirements and codes of practice, including IPA (Investigatory Powers Act), RIPA (Regulation of Investigatory Powers), CPIA (Criminal Procedures and Investigations Act) and PIRM (Police Information and Records Management).

Working collaboratively across the Agency, you will strengthen information management practices, improve compliance and data quality, and support the effective management of information-related risk through robust governance and assurance.

The post holder will be responsible for leading and embedding records management and data quality standards, controls and requirements across the Agency, ensuring compliance with relevant legislation, regulatory requirements and information management best practice. Initially focusing on Subject of Interest (SoI) data within POLE (People, Objects, Locations and Events), the post holder will drive the development of the Agency's data quality capability, ensuring information is accurate, reliable and fit for operational and strategic use.

As the Agency lead for records management compliance and a key point of accountability for data quality, the post holder will identify, assess and mitigate information and data quality risks, oversee compliance with retention and disposal requirements, and provide assurance that records and data are managed appropriately throughout their lifecycle. The post holder will develop standards, policies and performance measures that strengthen information integrity, support informed decision-making and promote a culture of continuous improvement.

The successful candidate will work collaboratively with stakeholders across the Agency to improve information and data management practices, support the effective use of systems and technologies, and drive sustainable improvements in governance, compliance and organisational capability.

The post holder will be a key member of the Chief Data Office Senior Leadership Team and will work closely with the Knowledge and Information Management Senior Manager to ensure a coordinated approach to records management, information governance, data quality and wider data management activities across the NCA.

For candidates interested in the role on a part-time basis, please be aware that we would expect candidates to commit to a minimum of 30 hours per week (Monday-Friday) over three days.

Duties and Responsibilities

Review, Retention & Disposal (RRD) Compliance - Lead Agency compliance with Review, Retention and Disposal requirements, ensuring records are reviewed, retained and disposed of in accordance with legislation, policy, regulatory obligations and operational needs.

Team Leadership & Programme Delivery - Build, lead and develop a high-performing team responsible for delivering the Agency's records review, retention and disposal programme, ensuring effective prioritisation, delivery of remediation activity and continuous improvement.

Policy, Standards & Capability Development - Develop and implement policies, standards, processes, training and guidance to support compliance with RRD legislation, regulatory requirements and best practice across the Agency.

Governance, Risk & Assurance - Establish reporting and assurance frameworks, providing oversight through governance forums (including senior DDaT leadership, the Data Governance Board (DGB), Executive Committee (ExCo) and Audit and Risk Assurance Committee (ARAC)) whilst managing corporate RRD risks, ensuring appropriate controls and remediation activities are implemented in line with the Agency's risk appetite.

Data Quality Leadership - Develop and mature the Chief Data Office's data quality capability, establishing standards, controls and assurance processes to improve data quality and information management, with an initial focus on Subject of Interest data.

Systems Adoption & Business Transformation - Drive the effective adoption of Agency systems, tools and applications, and support digital transformation initiatives that enhance records management, information governance and data management capabilities across the Agency.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Your application will be assessed against the following:

Technical - this will be assessed by 500 word examples on:

• Significant experience of leading strategic improvements in records management and data quality compliance, driving organisational change, embedding best practice and ensuring compliance with relevant legislative, regulatory and governance requirements.
• Proven experience of providing strategic leadership for information governance, establishing robust frameworks and assurance mechanisms that effectively manage risk, strengthen compliance and embed adherence to organisational standards, policies and procedures.

Experience - This will be assessed:

CV

Please include your full career history, training, qualifications, key responsibilities, and achievements. Explain any employment gaps in the last two years. Ensure all accreditation dates are accurate.

Details of what is expected within your CV are as follows: Clearly demonstrate how you meet the person specification and desirable criteria for the role. CVs must be formatted in 11pt font and not exceed THREE pages. Please note that any content beyond the third page will not be considered as part of the assessment.

A panel will assess how well your application demonstrates the requirements outlined above.

Longlist

In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.

• Significant experience of leading strategic improvements in records management and data quality compliance, driving organisational change, embedding best practice and ensuring compliance with relevant legislative, regulatory and governance requirements. .

Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.

You will receive an acknowledgement once your application is submitted.

We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.

Scores will be provided but further feedback will not be available at this stage.

For guidance on the application process, visit:

NCA Applying and Onboarding

Assessment 1

The format of this assessment will be Role Play which will be tested on via the details listed below.

You will be required to take part in a Role Play Exercise, assessing the technical criteria:

• Proven experience of providing strategic leadership for information governance, establishing robust frameworks and assurance mechanisms that effectively manage risk, strengthen compliance and embed adherence to organisational standards, policies and procedures.

The role play scenario will be you presenting your approach to deal with a question or a problem to your Senior Leadership Team.

Candidates successful at application sift will receive the role play scenario question/problem in advance. The role play will be no longer than 30 minutes.

Candidates who pass this stage will be invited to attend a second-stage interview at a later date, where they will be assessed against the remaining criteria outlined in this advert.

If you are successful you will be invited to the second assessment.

Assessment 2

The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.

Success Profiles at Assessment

Behaviours

• Changing and Improving
• Seeing the Big Picture
• Communicating and Influencing

Technical

• Significant experience of leading strategic improvements in records management and data quality compliance, driving organisational change, embedding best practice and ensuring compliance with relevant legislative, regulatory and governance requirements.

Assessment Outcome

Outcomes will be communicated via the NCA recruitment portal.

If successful but no role is immediately available, you may be placed on a reserve list for 12 months.

Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.

In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:

• Lead criteria (behaviours/technical/experience)
• If still tied, desirable criteria will be assessed (if advertised)
• If still tied, application sift scores will be used

Feedback is provided only to those who attend an assessment.

You will be subject to vetting and pre-employment checks before appointment.

Once the vacancy closes, the advert will no longer be accessible. Please save a copy for your records.

We encourage all candidates to visit the NCA Careers Page for more information.

Feedback will only be provided if you attend an interview or assessment.