Quality and Process Improvement Specialist

About the Electoral Commission

The Electoral Commission is the UK’s independent body overseeing elections and regulating political finance. Everything we do is about ensuring trust, participation, and integrity in the democratic process.

As we continue to deliver our five-year Corporate Plan, the Commission is building on a period of growth and change, expanding our workforce and modernising how we deliver our services to better support the needs of a changing democracy. As our organisation develops and adapts to meet future challenges, this post will play a vital part in supporting that progress and helping ensure we remain responsive to the democratic needs of voters, campaigners, parties and electoral administrators across the UK.

About the team

The Process Improvement and Quality Assurance team supports the Commission in developing efficient, effective and customer-focused ways of working. The team works collaboratively with colleagues across all directorates to improve processes, strengthen quality assurance arrangements and embed a culture of continuous improvement.

This is a supportive and forward-looking team that combines analytical thinking, collaboration and practical problem-solving. You will have the opportunity to work with a wide range of stakeholders across the organisation, gaining valuable exposure to different business areas while contributing to projects that make a tangible difference.

About the role

The Quality & Process Improvement Specialist will play a key role in supporting the Commission's continuous improvement journey. Working within the Corporate Services Directorate, you will partner with teams across the organisation to understand how work is delivered, identify opportunities for improvement, and help implement practical solutions that enhance quality, efficiency and customer experience.

You'll use process improvement methodologies, data analysis and stakeholder engagement skills to help teams review and optimise their processes. From facilitating process mapping workshops to supporting business improvement projects, you'll help ensure that decisions are informed by evidence and focused on delivering positive outcomes.

Key responsibilities include:

• Leading process improvement initiatives to enhance organisational efficiency, effectiveness and service delivery.
• Facilitating process mapping workshops and supporting teams to identify and implement improvements.
• Providing business analysis expertise to support organisational projects and transformation activities.
• Using data and insight to identify trends, evaluate performance and inform decision-making.
• Engaging and influencing stakeholders to support continuous improvement and organisational change.
• Developing reporting and management information to measure outcomes and support improvement activities.
• Promoting continuous improvement best practice across the Commission.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

How to apply

We are committed to fair and inclusive recruitment. To help reduce unconscious bias and ensure all applicants are assessed solely on their skills, knowledge and experience, we use an anonymous recruitment process.

When applying, please provide an anonymised CV which omits your protected characteristics and any personally identifiable information:

Do not include:

• Your name, address, phone number, email or other contact details
• Your date of birth or age
• Gender, ethnicity, nationality or other personal identifiers
• A photo of yourself
• Remove educational dates as these are a clear indication of your age
• There is no requirement to include your primary education details.

Do include:

• Your employment history including employers and dates of employment
• Explanation for gaps in your history
• Your duties, responsibilities and achievements

If your CV contains personal details (such as your name or contact information), we will be unable to consider your application. Please double-check your documents before submitting, including the file name you use to save and upload your CV.

Supporting disabled applicants

The Electoral Commission is proud to be a Level 2 Disability Confident Employer. As part of this commitment, we aim to prioritise interviews for disabled applicants who meet the essential criteria listed in the job description.

There may, however, be occasions where it is not practicable or appropriate to interview all disabled applicants who meet the essential criteria. For example, during periods of exceptionally high application volumes or seasonal recruitment activity, the Commission may need to limit the overall number of interviews offered to both disabled and non-disabled applicants.

If you have a disability and would like to be considered under this commitment, please indicate this when you apply. We also welcome requests for reasonable adjustments at any stage of the recruitment process or within the workplace.

Key dates

• Application deadline: Monday 14th September (23:59)
• Interviews (1st stage): Week commencing 28th September
• Interviews (2nd stage): Week commencing TBC
• Anticipated start date: TBC

Feedback will only be provided if you attend an interview or assessment.