Performance and Quality Officer - London Probation Service (Ref: 23412)

Please refer to Job Description

Are you passionate about turning data into action, driving improvement and helping frontline services deliver better outcomes? Do you enjoy analysing performance, identifying opportunities and working with operational colleagues to make meaningful change happen?

We are looking for an ambitious and motivated Performance & Quality Officer (PQO) to join the London Regional Performance & Quality Team.

This is far more than a reporting role. You will work closely with allocated PDUs, supporting operational colleagues, frontline managers and senior leaders to understand performance, identify trends and areas for improvement, and develop practical solutions that strengthen delivery. You may also take responsibility for a regional portfolio, providing insight, coordination and oversight across London.

Whether analysing performance data, supporting improvement plans, developing new initiatives or helping teams tackle complex performance challenges, your work will directly contribute to improving service standards and outcomes.

If you thrive on challenge, enjoy building strong working relationships and are motivated by continuous improvement, this is an excellent opportunity to broaden your experience, develop your skills and play a key role in a high-performing regional team that values collaboration, innovation and impact.

Overview of the job

The job is a member of a team of 2 to 4 PQO’s working with individual LDU clusters to ensure performance and delivery to agreed targets. Team responsibilities include identifying local performance and quality issues, and developing a programme of quality of operational practice in response to meet the needs of the division, and HMPPS priorities.

Summary

The PQO role is to work alongside LDU clusters to support them in achieving agreed performance. This includes:

• Ensuring that LDU clusters deliver in accordance with agreed national service delivery indicators and specifications
• Developing and delivering a quality improvement programme for the Division
• Identifying local performance and quality issues and opportunities linking in to HMPPS priorities.
• Running improvement initiatives to address opportunities for performance improvement

Working with other PQO’s to share best practice and maximise improvements in quality and performance.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

Support Service Delivery Quality Improvement and Practice Development

• Provide guidance for delivery of effective practices across the LDU clusters
• Demonstrate support for organisational vision and strategies as regards quality improvement within the LDU clusters
• Implement systems for reviewing and assessing effective practice within the LDU clusters
• Implement practice development opportunities developed in collaboration with HMPPS/NPS training and OD
• Contribute to a culture of innovation and continuous improvement

Performance management within the LDU Clusters

• Support performance management of LDU clusters within the division
• Identify opportunities for performance improvement and analysing trends within LDU clusters
• Support the implementation of performance plans within LDU clusters and monitor their effectiveness
• Work with PQO colleagues to share good practice and promote performance

initiatives

Quality Management

• Support continuous quality improvement
• Implement best practice initiatives internally
• Monitor compliance with quality systems

Develop Team and Partnership Working

• Be responsible for establishing effective working relationships with other teams and with colleagues
• Write reports for management on contract performance and provide cost analysis where required
• Provide information to colleagues where required
• Support a performance and quality-focused organisation

Plan and organise

• Support manager with the provision of information for SLA review meetings around performance, and make recommendations for improvement. Monitor action logs where appropriate
• Monitoring of CRC and other organisations delivery of interventions on behalf of NPS.
• Share knowledge and good practice to inform the continual improvement of service delivery

Use communication effectively

• Providing information, feedback and advice
• Influencing and persuading
• Participate in meetings using appropriate skills, styles and approaches

Enhance your own performance

• Manage own resources and professional development

Use information to support decision makers

• Liaise with staff to receive, collate and analyse information, compiling reports as necessary
• Develop and utilise data to identify trends and recommend action to maintain and enhance performance
• Comply with systems for the exchange of sensitive information, data and intelligence

Manage Diversity and Quality

• Support a culture and systems that promote equality and value diversity
• Implement the diversity policies of the service and consult the Equalities and Diversity Unit as appropriate

Manage Projects

• Ensure an effective approach to project and process evaluation
• Manage a programme of complementary projects
• Enable others to carry out project management roles
• Maintain effective communication with project stakeholders

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.