Operational Delivery Manager

An exciting opportunity has arisen within HM Land Registry's (HMLR) Transformation & Technology directorate for an Operational Delivery Manager

The role holder will oversee the effective delivery of our portfolio of change by leading and developing a team of Delivery Managers and Associate Delivery Managers, providing expert support, guidance and create the right environment across multiple teams to continually deliver value utilising industry standard techniques.

Working across complex streams of work involving multiple delivery teams, they will ensure that robust and comprehensive planning across several teams takes place, resulting in a coherent delivery schedule that aligns to strategic goals and plans. Responsible for creating the right environment for effective delivery as well as ensuring work and progress is transparent; collaboration and communication is working across teams and other parts of the organisation; blockers and obstacles are removed or escalated; risks and dependencies are appropriately managed; people and teams are happy and motivated; budgeting, commercials and iterative planning and the pipeline of future work is considered.

They will report to Head of Delivery and/or Senior Delivery Managers to ensure the set strategic direction is understood and will be responsible for cascading clear direction and objectives across multiple teams, working with the Delivery Managers to ensure the delivery of change is successful.

Check out the video below to find out what it is like working in our Transformation and Technology Directorate.

The role holder will have the below main duties:

• Oversee, coordinate, drive and be accountable for complex delivery across multiple teams.
• Provide leadership and direction and act as an escalation point to Associate Delivery Managers and Delivery Managers, who work at a team level, by sharing approaches, methods and skills.
• Deputise and cover for Senior Delivery Managers.
• Point of escalation and decision making for the teams regarding delivery issues, providing coaching, guidance and practical advice.
• The job holder will clear obstacles to allow the teams to focus on regular robust delivery for best possible outcomes
• Contribute to the Delivery Practice and SLT in area of expertise to share knowledge and experiences with others, in line with continuous improvement agenda and help build the Delivery capability for the future.
• Collaborate with senior stakeholders and other teams to ensure continual healthy stakeholder relationships.
• Influence planning decisions and strategic direction of deliverables at project and programme level
• Drive delivery teams, setting the pace and ensuring teams are working towards delivery commitments and focused on outcomes
• Take a continuous improvement approach to planning, forecasting, estimating, managing uncertainty, metrics and measurements, contingency planning and road mapping.
• Ensure clear overview of changes across multiple teams to identify potential issues/opportunities and execute and escalate the relevant actions.
• Maintain the delivery cadence and manage the relationships between different people within and across multiple teams.

Please note you will be required to work a minimum of 25 hours per week, across 4 days, in this post.

Occasional travel will be necessary to HM Land Registry business units, external supplier sites and other Government Departments.

HMLR expect everyone to spend at least 60% of their working time in the office.

Visa Sponsorship

Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa.

To be successful in this role you will hold a degree level or equivalent qualification in Information Technology or a related area, or have significant experience in an IT field.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

To apply, please complete the online application form and attach a copy of your CV when prompted. Please ensure your CV outlines how you meet the Essential experience criteria listed in the person specification.

Please also fill out the Personal Statement section in up to 750 words how you meet the following:

• Proven track record of effective delivery of IT change, utilising strong knowledge of; lifecycle for infrastructure and/or Agile methodology and delivery tools.
• Management and leadership of; multiple internal, 3rd party or hybrid “virtual” technical teams (potentially in multiple locations).

In the event of a high volume of applications, we may sift only on the below criteria:

• Proven track record of effective delivery of IT change, utilising strong knowledge of; lifecycle for infrastructure and/or Agile methodology and delivery tools.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.

The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend a face to face interview, in our Plymouth office, week commencing 5th October 2026.

The blended interview will assess the essential technical skills and experience listed in the person specification. Please note throughout the selection process, you will also be assessed against the capability skill levels required for this role. These are outlined in the Government Digital and Data Profession Capability Framework. There will also be presentation to deliver, more details for this will be confirmed on the day of your interview.

Candidates may refer to notes within their interview, but they should be used as a prompt only and the use of AI is not permitted.

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on appropriate and inappropriate use.

You can find more information on how we use your personal data on our website.

Feedback will only be provided if you attend an interview or assessment.