Officer - Arrears Recovery

Closing Date: 25th September

Interviews will take place week commencing 5th October

2 positions - 18 month fixed term contract

Help to Buy was a Government initiative designed to help customers to buy their first home. We have supported the purchase of more than 380,000 homes since launch the scheme was launched. Help to Buy is one of the UK’s largest mortgage lenders, we have more than 150,000 live loans, and a balance sheet of c£13bn.

Working in the arrears team the Officer – Arrears Recovery will play a critical role in creating customer communications in line with agreed strategies and address queries from customers, ensuring good customers outcomes are achieved by adhering to procedures. You will ensure all steps in managing arrears customers have been completed and use all available internal & external data on our customers to carry out detailed case reviews.

The Operations & Customer Centricity team are dedicated to delivering a first-class customer service, taking an innovative and creative approach to support both our customers, and ensuring value for money. The arrears team believe in working collaboratively to foster good decision making and problem solving within the team. A key part of the role is working collaboratively with the Home Ownership operational teams and third-party suppliers ensuring the best possible outcome is reached.

This is a rare chance to shape the future of Help to Buy in a fast growing, national organisation with real social purpose. Working with key stakeholders across both Home Ownership and the wider Homes England Teams, you will ensure efficient, consistent and effective resolution of known challenges and the have the opportunity to help create improved customer outcomes.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

How to apply?

To apply please follow the links to our careers page.

Security

Successful candidates must pass a disclosure and barring security check.

Selection process details

Successful applicants will be advised of the outcome of their application and interviews held as soon as practical after the closing date. Feedback will only be provided if you attend an interview or assessment. We would like to take this opportunity to thank you for your interest in this role and Homes England.

Please note – Homes England has a responsibility to ensure compliance with HMG Baseline Personnel Security Standard to address the potential problems of identity fraud, illegal working and deception generally. To ensure compliance we will carry out a pre-employment Personal Identity and Vetting Report through Experian to meet the standard and you will therefore be asked to provide certain information in order that the verification check can be carried out if you are successful in your application.

Homes England are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. We are proud to be an equal opportunities employer that values and respects the people who work for us. Our aim is to be an employer of choice, enabling everyone to reach their full potential.

Homes England is committed to protecting the privacy and security of your personal data. For further information please refer to our Privacy Notice which can be viewed here:

https://www.gov.uk/government/organisations/homes-england/about/personal-information-charter

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed disability confident interview scheme for candidates with disabilities who meet the minimum selection criteria.

Further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Feedback will only be provided if you attend an interview or assessment.