Navy Command - Through Life Services Lead

At Navy Command, we lead, support, and sustain the Royal Navy across every theatre of operations. We coordinate the people, platforms, and missions that keep the Fleet ready for today's challenges and tomorrow's opportunities. Together, we uphold centuries of naval tradition while driving innovation that ensures the Royal Navy's readiness to protect our nation and secure our future.

As the authority for digital capability across the Royal Navy, Navy Digital leads the transformation that underpins modern maritime operations and support. Delivering Data, technology, and information services, the directorate drives innovation, efficiency, and effective information exploitation across the Fleet.

You'll be based at HMNB Portsmouth, one of the oldest and busiest naval bases in the world. It is home to the Royal Navy's aircraft carriers (HMS Queen Elizabeth and HMS Prince of Wales) alongside destroyers, frigates, and specialist squadrons. As a vibrant hub of maritime power and innovation, Portsmouth sustains the Fleet and supports thousands of personnel.

This position is advertised at 37 hours per week.

Do you want to play a key role in ensuring the Royal Navy's digital products are delivered safely, operated effectively, and continuously improved throughout their lifecycle? As a Through Life Service Enablement Lead, you'll provide leadership across service transition, release, operational readiness and continual service improvement, helping ensure critical digital services remain reliable, secure and supportable. Working with delivery, support, security and customer teams, you'll help maximise the value and resilience of digital products that support Royal Navy operations worldwide.

You will work collaboratively across multidisciplinary teams to deliver outcomes and support wider organisational priorities. The expectation is to work in an agile way, flexing to support evolving priorities and projects. You may be required to undertake other duties from time to time as may reasonably be required.

We value flexible ways of working. This role requires regular onsite attendance (around 60% of the working week) to benefit from face-to-face collaboration, while offering flexibility of hours to support work life balance and business needs. During the initial period, you may be asked to attend more frequently to get familiar with the site, team, and responsibilities.

Lead the transition of digital products and services into live operation, ensuring they are fully supportable, compliant and ready for use.

Coordinate release planning, governance and deployment activities, managing dependencies, risks and stakeholder engagement.

Ensure service management processes, documentation and knowledge are maintained to support effective operation throughout the product lifecycle.

Work with delivery, support, security, supplier and customer teams to improve service performance, resilience and user satisfaction.

Identify and manage operational risks, supporting informed decision-making and continuous improvement activities.

Provide reporting, assurance and insight to governance forums, ensuring services continue to meet business and operational needs.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

As part of Defence Reform, Navy Command continues to review and evolve its Target Operating Model to support more agile ways of working. In this context, the role and responsibilities of this role may develop over time to reflect changing business priorities and opportunities.

At Sift, you will be assessed against the following;

• CV which should include job history, qualification details and previous skills and experience. This will measure your technical ability to perform against the jobs requirements.
• A personal statement. This should be a maximum of 500 words that sets out your motivation for applying and shows how your skills and experience meet the essential requirements for the role.

Behaviours:

• Managing a Quality Service
• Making Effective Decisions

In the event of a high volume of applications, only the priority element will be assessed at sift. The priority element for this campaign is Managing a Quality Service.

At interview, yours skills and experience will be assessed via the following formats:

Behaviours:

• Changing and Improving
• Managing a Quality Service

Technical Skill:

• Business Analyst - IT Operations - Assessment

IT service manager - Government Digital and Data Profession Capability Framework.

Further information:

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

Feedback will only be provided if you attend an interview or assessment.