Navy Command, Senior Performance Manager

At Navy Command, we lead, support, and sustain the Royal Navy across every theatre of operations. We coordinate the people, platforms, and missions that keep the Fleet ready for today’s challenges and tomorrow’s opportunities. Together, we uphold centuries of naval tradition while driving innovation that ensures the Royal Navy’s readiness to protect our nation and secure our future.

As the authority for the Royal Navy’s nuclear submarine capability, the Submarine Directorate oversees one of the most complex and critical elements of UK defence. Covering everything from in‑service management to long‑term fleet modernisation, the directorate ensures the Submarine Flotilla remains safe, reliable, and ready to meet national security requirements.

You'll be based at HMNB Clyde, home to the UK Submarine Service. It sustains the nation’s continuous at-sea deterrent and supports the Royal Navy’s fleet of nuclear-powered submarines. As a centre of excellence for submarine operations, Clyde plays a critical role in national security and global stability.

This position is advertised at 37 hours per week.

Are you ready to shape the future of support services at one of the UK’s most important naval bases? Join the Service Delivery Group, where you’ll play a vital role in reviewing and enhancing current support arrangements while developing a clear, forward-looking understanding of future demands within the Clyde Integrated Operating Framework. You’ll take ownership of a comprehensive Master List of Assumptions, ensuring all support needs at HMNB Clyde are accurately captured and managed. As part of the Service Delivery Group, you will support the Senior Performance Manager in overseeing the Soft Facilities Management contract, ensuring performance and financial targets are met and you’ll have the opportunity to contribute across other key contracts as well. If you’re driven to improve services and deliver excellence, this is the role for you!

What you will do:

• Provide support in the performance management of the Soft FM Contract ensuring all contracted outputs are met. Be the Single Point of Contact with Industry to resolve areas where performance are not in line with the contract.
• Responsible for technical assurance and approval of all new requirements onto the Contract, ensuring service levels meet customer requirements and approval has been granted with relevant Authority Customers.
• Responsible for the technical assurance of supporting data in support of Industry invoices through to payment.
• Responsible for Contract Change Management relevant to Soft FM, ensuring any approved Customer requirements are enacted into the contract, including support to Business Case development, analysis and updating all relevant contract documents, as appropriate.
• Provide support as Single point of contact and key interface between requirement owners, “users” and Industry to ensure contracted outputs are understood, communicated and delivered.
• Provide support in the management of all MOD obligations in the contract relevant to Soft FM contract, ensuring they are met, and Industry are adhering to schedules.
• Provide support in the identification and implementaton of improvement initiative and the review of Customer Feedback information and trends to ensure continuous improvement in service delivery, including any transition activity.
• Provide support in conducting Soft FM data analysis to inform Lot Owner in decision making process and provide information.
• User of contract management systems, such as COMPASS, MIDAS and CP&F, ensuring information contained within is updated, correct, authorised etc, as per the system processes.
• Provide support to the monthly consolidation and reporting of all contract performance and financial information, together with commentary and explantion of variances, recovery plans, transformation, benefits tracking.

Open to UK nationals only.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

As part of Defence Reform, Navy Command continues to review and evolve its Target Operating Model to support more agile ways of working. In this context, the role and responsibilities of this role may develop over time to reflect changing business priorities and opportunities.

At Sift, you will be assessed against the following;

• Candidates will be required to provide CV details to include job history and qualification details.
• Candidates will be required to provide a Personal Statement. This should be a maximum of 500 words that sets out your motivation for applying and shows how your skills and experience meet the essential requirements for the role.

At Interview, you will be assessed against the following success profiles:

Behaviours:

• Leadership
• Managing a Quality Service
• Making Effective Decisions

Further information:

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

Feedback will only be provided if you attend an interview or assessment.