Marine Licensing Senior Case Manager - ( Ref : 6890 )

This position can be based at Horizon House, BS1 5AH, Kings Pool, YO1 7PX, National or Tyneside House

The Marine Management Organisation (MMO) is an executive non-departmental public body of the Department for Environment, Food and Rural Affairs. Driven by government’s aim for clean, healthy, safe, productive and biologically diverse oceans and seas, MMO’s purpose is to protect and enhance our precious marine environment and support UK economic growth by enabling sustainable marine activities and development. We are the independent regulator for England’s seas, professionally delivering service-focussed outcomes for our customers. We are a team of around 500 people and combine our Newcastle upon Tyne, York and Bristol operations with a local presence around the English coastline in Brixham, Harwich, Hastings, Lowestoft, North Shields, Hayle, Plymouth, Poole, Preston, Scarborough, Shoreham, Whitehaven.

Job description

Accountabilities and responsibilities

Personal Performance

• Ensuring success factors & key performance indicators are achieved.
• Proactively manage team resources effectively to ensure utilisation targets and key performance indicators are met and tracked efficiently using casework recording systems and in accordance with the licensing vision.
• Ensure the Marine and Coastal Access Act 2009 and other legislation is adhered to.
• Manage own caseload effectively, collaborating with case managers and case officers regarding escalated tasks.
• Provide quality assurance checks on case work including drafted licences and licence conditions and assess applications for potential social, environmental and economic impacts arising from the proposed activities.
• In consultation with statutory nature conservation bodies, assess projects under the Habitats Regulations and for impacts on other protected areas.
• Produce reports and briefings.
• Lead weekly team meetings to monitor progress of cases and to provide updates/reviews on cases in progress across the Licensing team.
• Liaise with enforcement officers to ensure that monitoring and compliance activities are carried out in a robust manner.
• Attend meetings, public inquiries and hearings into nationally significant infrastructure projects.
• Provide strategic support to the team by delivering training and development.
• Offer expert advice in complex cases and work with Defra to deliver projects, policy changes and briefings.

People management

• Ensure all team members are equipped and skilled to be able to carry out their duties.
• Manage personal performance of your individual team members through scheduled performance reviews and regular 1:1s ensuring personal aspirations are discussed and supported as far as possible.
• Empower your team members to support their own team performance.
• Work collaboratively with other senior case managers to share best practice and ensure consistent standards by providing feedback on case work quality checks.
• Ensure the organisational priorities are communicated to and understood by your team and empower them to cascade this to their teams.
• Provide opportunities to develop resilience and support succession planning.

Financial Management

• Manage you and your team’s time effectively (including recording case time to enable billing) and in accordance with the time recording policy.
• Ensure fee estimates are issued by case managers to customers and time records are monitored to manage actual time spent against estimates issued, and re-estimates are issued where required.
• Ensure lessons learned are captured to improve accuracy of future estimates.
• Have oversight of financial issues relating to the wider team and liaise internally with the billing team.

Stakeholder management

• Attend and chair meetings with applicants, stakeholders and Defra partners.
• Ensure your team is proactive in communication with applicants, stakeholders and consultees.
• Advise applicants and other parties about relevant regulatory frameworks and project-specific issues and work with them to resolve complex issues and to enable sustainable development.
• Be a sector or strategic lead and advise the team, applicants and stakeholders on licensing matters applicable to that sector and represent the MMO at stakeholder events.
• Maintain relationships with industry and stakeholders and develop effective ways of working together.
• You will also be required to produce answers to parliamentary questions and to provide briefings to ministers, senior managers, directors and government officials and ensure that correspondence, briefing requests and Freedom of Information and Environmental Information Regulations requests are properly handled.

Contact information

Lindsey Mullan (Lindsey.Mullan@marinemanagement.org.uk) and Rebecca Reed (Rebecca.Reed@marinemanagement.org.uk)

A masters degree or equivalent experience in an environmental, science, engineering, planning or marine-related discipline; at least 5 years experience.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Please refer to Job Description

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