Lead Delivery Manager

Lead Delivery Manager

£80,000 per annum

Bedford

Permanent

Hybrid Working

This is a leadership role, supporting the Service Owner, and focused on bringing together service operations, policy, strategy, suppliers and technical teams to the service meets user needs and delivers its intended policy outcomes. Working as one team across these disciplines, you will help ensure the service is safe, resilient and well run, and that it keeps improving over time.

The role is accountable for the safe, stable and effective operation of the service, and responsible for maintaining grip across change, readiness and performance, ensuring that business priorities are translated into clear, coordinated activity across the ecosystem.

You will provide oversight of how the service roadmap is planned, governed and landed, making sure the right people are aligned, the right decisions are taken at the right time, and the service remains stable and responsive as it evolves.

Success in this role will depend on judgement, coordination and leadership across organisational boundaries, with a strong focus on service outcomes, accountability and operational confidence.

Delivery Leadership

Transition and Operationalisation

• Establish the new Pensions Dashboards Service into business as usual within MaPS, ensuring accountabilities, controls and ways of working are clearly established, following the transition from programme delivery.
• Operationalise the agreed operating model and ways of working, turning defined processes, controls and operating arrangements into a working, well-run operation
• Ensure the service is ready for live running, with the right people, processes and assurance in place before and through go-live

Lead delivery across a multi-team service

• Provide clear coordination across service teams, and suppliers to ensure the service operates as a coherent whole
• Set up and run delivery rhytms that fit with a live service with continuous improvement
• Maintain oversight of priorities, dependencies and delivery confidence across the ecosystem
• Ensure business needs are translated into coordinated actions that support a stable and effective live service

Cross-Functional Leadership

• Act as a key point of alignment across multiple teams and delivery partners, helping the organisation operate with clarity and control
• Support effective working relationships across internal functions, external suppliers, regulators and wider stakeholders
• Create the conditions for informed decisions, timely escalation and shared accountability across the service

Change Readiness and Service Stability

• Make sure all change is planned, tested and landed without disrupting users, including releases, regulatory and policy changes, and new connections
• Work closely with Service Operations and other leaders to make sure changes land safely and sustainably into live service

Planning, Prioritisation and Decision Support

• Maintain the service roadmap and forward plans that reflect strategic priorities, operational needs and external stakeholders
• Support disciplined governance and prioritisation, ensuring decisions and prioritisation are taken based on evidence, readiness and impact
• Surface emerging issues and choices early so that leaders can take timely and informed decisions

Governance

• Identify and manage risks, issues and dependencies that could affect service performance, readiness or confidence
• Ensure decisions, controls and delivery confidence are visible and well-evidenced
• Provide clear reporting on progress, risks, choices and trade-offs to support senior decision-making

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Recruitment Process:

• Initial Review: Our recruiter will review your CV. If it looks like a good fit, they'll reach out to arrange a call.
• Hiring Manager Review: If the recruiter thinks you're suitable, your CV will be passed to the hiring manager, who will decide whether to invite you for an interview.
• Interview: If selected, you'll participate in a virtual interview. This single-stage process allows you to demonstrate your skills and experience through competency-based questions. This will also require you to deliver a short presentation.

Career Development

In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Reserve List

If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Application Process

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Job Reference: MaPS01210

Close Date: 16/11/2026

Feedback will only be provided if you attend an interview or assessment.