Lead Business Relationship Manager

Do you enjoy building trusted strategic partnerships, understanding complex operational challenges, and helping maximise value from digital, data and technology investment?

As a Lead Business Relationship Manager (BRM) within the Digital & Information Directorate (DID), you will lead the professional Business Relationship Management function that connects CPS business priorities with digital, data and information services. Operating within the Government Digital and Data Profession framework and applying Business Relationship Management Professional (BRMP) principles, you will act as a senior strategic partner across CPS Areas, Casework Divisions, HQ Directorates, Criminal Justice System partners and multidisciplinary DID teams.

You will lead engagement with internal and external stakeholders to ensure complex needs, risks, opportunities and challenges are understood, prioritised and communicated effectively. Using trusted relationships, business insight and professional judgement, you will shape demand, influence prioritisation, promote user-centred approaches, and help ensure digital and data services deliver measurable value, improved user outcomes and operational efficiency.

The role is central to strengthening relationship maturity across CPS and DID. You will help colleagues articulate business problems, translate insight into opportunities for digital and data services, and build confidence in digital transformation and data security.

You will also lead the directorate's engagement and communications approach, supporting national networks, senior forums and cross-system engagement activity, ensuring communications are clear, purposeful and aligned to operational priorities. Working across organisational boundaries, you will help create conditions for meaningful connections, shared ownership and positive outcomes.

As a senior leader within the BRM profession, you will set direction for Business Relationship Managers, assure the quality and impact of their work, develop capability across the team, and help CPS and DID achieve shared outcomes.

The Crown Prosecution Service is based in England and Wales. If you’re applying for this role and live in Scotland or Northern Ireland, you must let us know when accepting this offer as you need permission to work from your home address if hybrid working is part of your role. There’s no guarantee that we will grant this approval.

You must be aged 16 or over at the point of starting in this role. The expected start date is approximately 8–12 weeks after the application closing date. You are expected to commence employment as soon as possible following the expiry of your notice period. Requests for significantly later start dates may not be accommodated.

As part of this role, you are expected to undertake direct line management responsibilities.

Your roles and responsibilities

• You act as a strategic partner between CPS business areas, CJS partners and DID, aligning organisational priorities with digital, data and information services.
• You build and lead trusted stakeholder relationships, creating meaningful connections that enable collaboration, shared ownership and positive organisational outcomes.
• You shape and prioritise demand by identifying business needs, risks, challenges and opportunities, and translating them into actionable digital and data opportunities.
• You influence strategic decision-making through business insight, professional judgement and a deep understanding of operational, user and organisational needs.
• You champion value creation and relationship maturity, applying BRMP principles to strengthen partnerships, improve outcomes and maximise the value of digital and data investments.
• You promote user-centred change, ensuring services reflect user needs, support operational priorities and deliver measurable business benefits.
• You dead and develop the BRM profession, setting direction for Business Relationship Managers, building capability, assuring quality, and embedding professional BRM practice across CPS.

A copy of the full job description is attached.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Recruitment process

The recruitment process consists of an online application and interview.

Behaviours

You are asked to complete a statement of no more than 250 words for each of the following behaviours, setting out how you consider your personal skills, qualities and experience match the specified behaviours and requirements:

• Communicating and Influencing (Lead Behaviour)
• Managing a Quality Service
• Making Effective Decisions

In addition, you need to demonstrate the following experience/technical skills required for this role:

• demonstrable experience operating at a strategic level, translating organisational priorities, challenges and opportunities into digital, data or technology-enabled requirements, recommendations or business value.
• significant experience of building and sustaining trusted relationships with senior stakeholders across complex organisations, aligning priorities and achieving outcomes without direct authority.
• proven experience of shaping, prioritising and communicating business needs, using insight to define problem spaces, assess opportunities, and support evidence-based decision-making.
• experience of leading engagement across complex stakeholder environments, such as multi-agency partnerships, national networks, senior forums, or cross-directorate initiatives.
• experience of leading teams and developing professional capability, setting direction, assuring quality, supporting performance, and enabling colleagues to deliver effective stakeholder relationship management and business outcomes.

You also need to demonstrate the Crown Prosecution Service or Civil Service values.

The panel has the right to assess the lead behaviour ‘Communicating and Influencing’ first. If the standard on this behaviour isn’t met, the other behaviours won’t be considered and your application won’t progress. The panel also has the right to raise the minimum standard pass mark. The panel may also refer to the lead behaviour at the interview stage to determine merit order.

CV

You’re not required to upload your CV. However, when submitting your application there is a ‘CV section’. You are required to provide information about your employment and/or academic history for the past three years. The CV section will be used as supporting evidence, it won’t be assessed.

It’s your responsibility to provide the specified information in the requested format to ensure that you're considered for the post.

If you're unable to cover three years through employment or academic history, you must provide a character reference for clearance purposes.

Interview

The interviews are expected to take place on 14 and 15 September 2026.

Your interview takes place online through Microsoft Teams. A member of our recruitment team will be in touch with guidance. If you have any queries about this, contact dimitra.siakavara@cps.gov.uk

You should keep these dates free or notify us if you're not available. We'll make every effort to accommodate your date preferences but we can't guarantee it.

We use behaviours to help us understand your experience, to see if you're a good fit for the role. You are assessed against G7 in the Civil Service success profiles behaviours framework. We are assessing 3 behaviours at interview stage:

• Communicating and Influencing
• Managing a Quality Service
• Making Effective Decisions

Strengths

Strengths are tested at interview stage - the strengths tested are not shared before the interview.

Other

This is a full-time post. We do consider requests for flexible, part-time working and job share, always considering the operational needs of the department.

Please note that the CPS is unable to offer visa sponsorship. If you require visa sponsorship to work in the UK, you will not meet the eligibility criteria for this role.

Clearance

If successful, you are required to secure a Disclosure and Barring Service check, for which you must have a current valid UK address.

If successfully appointed, we ask you to complete a character enquiry form, and nationality and immigration questionnaire.

If you're a Crown Prosecution Service member of staff, you won’t need to do a Disclosure and Barring Service check as you already hold this clearance.

The job you’re applying for is covered by Article 3(a) of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, consequently Section 4(2) of that Act doesn’t apply. You’re required to disclose all previous convictions and cautions including spent convictions. Failing to make a full declaration will result in withdrawing your offer of employment if our checks reveal convictions that haven’t been disclosed.

Reserve list

If you're recommended by the selection panel but not appointed to the current vacancy, you’re put on a reserve list for 12 months. You may be offered another Lead Business Relationship Manager post in the CPS if a vacancy comes up during this period. We may also approach candidates on the waiting list to fill other roles that require similar knowledge and experience.

Fraud check

The Crown Prosecution Service provides a Fair Processing Notice to all new applicants after they’ve been successful at interview. These candidates are informed that, as one aspect of pre-employment screening, their personal details – name, National Insurance number and date of birth – are checked against the Internal Fraud Database. We won't employ anyone included on the database unless they can demonstrate exceptional circumstances.

The Strategic Resourcing team in the Crown Prosecution Service will, on behalf of the vacancy holder, inform applicants when they are refused employment because of their inclusion in the Internal Fraud Database.

Civil Service Commission

If you’re dissatisfied with the recruitment process and wish to make a complaint, please contact Strategic.Resourcing@cps.gov.uk with your concerns.

If you remain dissatisfied and wish to make a further complaint, please click on the following link to the Civil Service Commission complaints page Recruitment Complaints - Civil Service Commission

Civil Service Commission Recruitment Principles can be found at https://civilservicecommission.independent.gov.uk/recruitment/

Details of the Civil Service Nationality Rules are located at https://www.gov.uk/government/publications/nationality-rules

Candidates are subject to UK immigration requirements. For the most up-to-date information on the requirements of working in the UK, please go to the UK Visas and Immigration website at https://www.gov.uk/browse/visas-immigration/work-visas

Feedback will only be provided if you attend an interview or assessment.