Lead AI & Automation Outcomes Consultant

Across government, digital and technology transformation is no longer simply an enabling function; it is central to how public bodies deliver better services, protect resilience, support policy outcomes and respond to the growing expectations of citizens, businesses and colleagues. Ofgem has a vital role in the UK’s energy system, protecting consumers and helping to enable a more secure, fair and sustainable energy future. As the organisation continues to evolve, our newly designed Digital, Data and Security Services (DDSS) team will be critical to how Ofgem modernises its services, strengthens its platforms and supports wider government priorities.

Ofgem is on an exciting transformational journey. Within DDSS, we are strengthening the foundations of our both our entire function and all elements of our DDSS estate, building greater internal capability and creating the platforms, services and governance needed to support a modern regulator. In short, this is an opportunity to join Ofgem at a pivotal moment and help shape the next stage of its digital, data, security, and technology maturity.

The Role

As the Lead AI & Automation Outcomes Consultant, you will provide strategic leadership in helping the organisation identify where AI and automation can solve complex business challenges and deliver measurable value.

Working closely with senior stakeholders across the business, you will translate organisational priorities into practical AI solutions, ensuring initiatives are technically feasible, aligned to governance standards and capable of delivering real business outcomes. You'll also play a key role in developing organisational capability, influencing senior decision-makers and supporting the successful adoption of AI products and services across Ofgem.

You will be responsible for:

• Leading the AI Outcomes team, identifying opportunities to design and deliver AI solutions that create measurable organisational value.
• Providing expert guidance on operationalising AI and data products across the organisation.
• Building strong relationships with senior stakeholders, sponsors and business teams to identify opportunities, validate outcomes and ensure solutions meet user and regulatory requirements.
• Translating complex business challenges into scalable AI solutions aligned with Ofgem's strategic priorities.
• Developing AI solution blueprints that align with enterprise architecture, governance and security standards.
• Acting as the senior escalation point for AI delivery, managing risks, removing blockers and coordinating dependencies across multiple programmes.
• Coaching and mentoring colleagues while building wider organisational capability in AI and data innovation.
• Supporting delivery teams through the full AI product lifecycle, from proof of concept through MVP, scale-up and continuous improvement.
• Promoting responsible and ethical AI, ensuring compliance with governance, regulatory and data privacy requirements.
• Communicating AI outcomes, progress and benefits to technical and non-technical audiences across the organisation.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

As part of your application, you will be asked to upload a 2-page copy of your CV and provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. In the event of receiving a large number of applications, an initial sift may take place on just the lead criteria indicated in the essential criteria.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.