Knowledge & Information Management Lead

Across government, the effective management of information is essential to transparency, accountability and high-quality decision-making. As organisations become increasingly data-driven, strong Knowledge and Information Management (KIM) practices are critical to ensuring that information is secure, accessible and used responsibly. Ofgem plays a vital role in the UK’s energy system, protecting consumers and enabling a more secure, fair and sustainable energy future, and effective information management is fundamental to delivering this mission.

Ofgem is on a significant transformation journey. Within the Digital, Data and Security Services (DDSS) directorate, we are strengthening how information is governed, managed and used across the organisation. As digital, data and AI capabilities expand, there is an increasing need to ensure that information assets are well-governed, compliant with legislation and used effectively to support organisational outcomes.

As a Knowledge & Information Management Lead, you will play a central role in shaping and leading Ofgem’s KIM capability. You will oversee information governance practices, ensure compliance with statutory requirements and drive improvements in how information is managed, shared and utilised across the organisation. You will work closely with senior stakeholders, acting as a trusted advisor and championing best practice in knowledge and information management.

This is a senior role with organisation-wide influence, requiring strong leadership, strategic thinking and deep expertise in information governance. You will play a key role in embedding a culture of responsible information management, improving maturity and ensuring that information supports effective decision-making.

You will be responsible for:

• Leading the organisation’s Knowledge and Information Management capability, ensuring effective governance, compliance and continuous improvement.
• Overseeing the management of information and records, ensuring compliance with legislation including the Freedom of Information Act, UK GDPR and the Public Records Act.
• Providing assurance on information governance controls, ensuring risks are identified, managed and mitigated appropriately.
• Engaging with senior stakeholders and information asset owners, ensuring they understand their responsibilities and act to improve information maturity.
• Developing and implementing KIM policies, standards and practices, ensuring alignment with government frameworks and organisational priorities.
• Driving improvements in information discoverability, accessibility and usability, enabling more effective use of information across the organisation.
• Supporting the development of KIM professionals, building capability and promoting consistent adoption of best practice.
• Leading on risk management for information assets, ensuring controls are proportionate and aligned to organisational needs.
• Championing KIM across Ofgem and externally, contributing to wider government communities of practice.

We are looking for:

A credible and experienced KIM professional who can operate at both strategic and operational levels. You will bring strong expertise in information governance, alongside the ability to influence senior stakeholders and drive organisational change.

You may come from a knowledge management, records management or governance background, but you will demonstrate:

• Significant experience leading Knowledge and Information Management functions
• Strong understanding of legislative and policy frameworks, including FOI, UK GDPR and public records requirements
• Experience developing and implementing KIM policies, standards and governance controls
• Proven ability to influence senior stakeholders and improve organisational information maturity
• Experience building capability and embedding best practice across teams

Experience in government or regulated environments, and familiarity with sector-specific challenges, would be beneficial.

This is an opportunity to play a key role in ensuring that Ofgem’s information is managed effectively, securely and responsibly. You will help shape how information supports decision-making, governance and service delivery, reinforcing trust and transparency at a critical time for the organisation.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. In the event of receiving a large number of applications, an initial sift may take place on just the lead criteria indicated in the essential criteria.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.