IT Technical Operations Manager (Corporate)

The IT Technical Operations Manager is a key role within the IT Services (IT Operations) team, responsible for the operational management, support and continual improvement of Corporate IT services across the organisation.

The role provides technical oversight of live corporate services and platforms, ensuring they are secure, stable, reliable and fit for purpose, and that they meet organisational needs and service expectations. This includes responsibility for business-as-usual service delivery, operational service performance, change into live service, and the ongoing improvement of corporate IT services.

Acting as the technical subject matter expert for Corporate IT, the postholder provides expert advice, assurance and guidance across business units, internal teams and suppliers. The role ensures that corporate services are managed in line with technical standards, controls, security requirements, governance obligations and best practice.

The IT Technical Operations Manager is responsible for maintaining and enhancing a modern, collaborative digital workplace that enables colleagues to work effectively and productively. This includes oversight of corporate applications and workplace technologies, working with stakeholders across the organisation to maximise value, performance and user experience.

The role also supports the effective management of information security, risk and compliance across Corporate IT services, helping to ensure services operate in accordance with organisational policies, regulatory requirements, audit expectations and public sector standards. This includes working with relevant teams and suppliers to maintain appropriate controls, support assurance activity, and address risks or service issues in a timely manner.

The role supports the effective management of incidents, problems, changes and service improvements, working closely with the service desk, business stakeholders and suppliers to ensure the smooth running of corporate IT services and the delivery of reliable outcomes for staff and customers.

Working as part of an agile IT services function, the postholder collaborates with colleagues across Corporate, Retail and B2B operations to support wider business objectives and deliver high-quality, resilient and customer-focused IT services.

Please see attached role profile for full details

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

To apply, please click the link on this advert and follow the steps to complete the application form.

In your application you will be asked to provide the following

• An outline of your career history and qualifications with your key responsibilities and achievements.
• A 250 word personal statement on the key essential experience Significant experience of IT application service management, including the support and continual improvement of business-critical corporate applications.
• Proven experience of IT operations within a live service environment, with responsibility for service performance, stability and user support.
• Experience of leading, managing and developing people to deliver high performance and continuous improvement.
• A 250 word statement for each selected behaviour at sift. Please use examples from your experience and knowledge to demonstrate how you meet them addressing the essential criteria in the Person Specification. We would recommend using the STAR ‘situation, task, action, result’ method of giving examples.
• A 250 word statement for the selected technical skill.

We will assess applications on your personal statement, behaviour and technical skill statements

In the event we receive a large number of applicants, applications will be sifted first on the Personal Statement. Only those that meet the minimum acceptable score for this criteria will qualify for the full sift and be considered for interview.

If shortlisted, you will be invited to attend a 1 hour panel interview via video call.

Interviews will take place week commencing 30th November 2026

Right to Work

As part of our recruitment process NS&I will ask about your right to work status. Candidates must have the right to work in the UK and meet eligibility requirements to work within the UK Civil Service.

If applying for a role on a fixed-term contract, you must hold a valid visa that covers the full duration of the contract, or at a minimum, the majority of the term.

Please note we are currently unable to offer visa sponsorship, as a result candidates requiring sponsorship are not eligible to apply.

Security and Credit Checks

This role is subject to Baseline Personnel Security Standard and financial credit checks, and a Security Check.

Security Check

To undertake the full duties of this role, you must be able to achieve Security Check (SC) clearance in addition to Baseline Personnel Security Standard (BPSS) checks.

You will not be able to start in post until SC Clearance has confirmed without any caveats. For further information about the vetting process, please search UKSV on GOV.UK.

• Please note: As part of SC Clearance, you must meet the Minimum Residency Criteria (MRC) - Security clearance (SC) requires residence in the UK for at least three of the last five years, including two consecutive years of full UK residency immediately before applying. Unfortunately, we’re unable to make exceptions to this requirement.

Reserve List

A reserve list may be held for a period of 12 months from which further appointments can be made.

Working for NS&I

We are currently working in a hybrid way with colleagues expected to work at their chosen office location for 40% of their working month.

Any move to NS&I from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

For NS&I employees: If you are applying for a role at the same NS&I band as you are currently and the advertised salary of the role is higher, if you are successful, any salary increase will be at the discretion of NS&I and will be reviewed as part of the next annual pay review, in accordance with the NS&I employee handbook.

For Existing Civil Servants: If you are transferring from another government department at the same grade, your current salary will generally be matched within reasonable parameters and subject to NS&I pay ranges. If you are transferring on promotion, you will be offered the starting salary at the bottom of the pay scale. If you are transferring on promotion and your existing salary is within the advertised range, you will be offered a maximum of a 10% uplift on your existing salary (up to the advertised maximum).

For External Candidates: If you are not currently employed within the civil service, you will be offered the starting salary at the bottom of the advertised pay range.

Further information

Please visit our website http://nsandi-corporate.com/about-nsi for further details about NS&I.

Feedback will only be provided if you attend an interview or assessment.