Internal Communications Officer, HEO, FTC 31/03/2028, Liverpool

• Do you have a passion for communications and storytelling?
• Are you keen to build your experience in internal communications and employee engagement?
• This is an exciting opportunity to work with colleagues across the Charity Commission to deliver creative, engaging communications that support our purpose and priorities.

As Internal Communications Officer for the Charity Commission you will work with the team to inspire and engage colleagues, helping to build a strong and high performing organisation. You’ll work collaboratively with key colleagues across the Commission to produce and deliver compelling plans and content to engage circa 500 colleagues with our purpose and priorities, across a range of channels.

You will be an organised, self-starter with excellent communications skills. You’ll draw on a range of sources to develop clear and engaging content, delivered across a variety of channels. You’ll look for new and creative ways of engaging employees with corporate messaging, using insights to determine their impact.

Key Responsibilities:

• Communicate complex content in an engaging and easy to understand way to key internal audiences, using a range of internal communications channels
• Develop and deliver compelling internal communications plans – to include a variety of engagement projects and events. Draw on audience insight to determine most appropriate channel mix, ensuring content is both topical and timely.
• Create digital content for internal social media, and champion engagement with our channels to colleagues across the Charity Commission.
• Build effective relationships across the Commission, acting as a champion for internal communications. Be a visible advocate for the Commission’s use of internal communications channels and the range of media we offer, educating colleagues on the value of effective internal communications and promoting increased engagement within the organisation.
• Use analytics and data to shape high-quality, creative content that engages our internal audiences and look for ways to measure impact.
• Monitor and measure the effectiveness of internal communication, making recommendations for future improvements.
• Liaise with colleagues and teams from across the organisation, providing advice and support on the best way of sharing messages and engaging employees. This will include supporting organisational change projects.
• Thrive in a busy team in a fast-paced environment but also have the confidence and skills to operate on your own, proactively influencing and upskilling colleagues.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

To apply for this post, you must complete an online application with the following:

• A blind CV setting out your Job History/Full Qualifications/Previous skill and experiences.
• A Personal Statement (maximum 750 words) demonstrating how you meet the essential criteria for the role outlined on the Job Description.

We will assess your CV and Personal Statement against the Essential criteria for the role.

At interview and we will assess you against Strengths the following Behaviours at interview:

• Changing and Improving
• Communicating and Influencing
• Delivering at Pace

Interview Arrangements

Interviews will be taking place face to face in our Liverpool Bootle office

The sift is due to take place on the 06/11/2026

Interviews will be taking place on 18/11/2026

We will try to meet the dates set out in the advert. There may be occasions when these dates change. You will be provided with sufficient notice of the confirmed dates.

At the interview, the panel can then probe further and ask applicants to provide further specific examples that show how they best demonstrate their skills.

We reserve the right to raise the score required at any stage of the process to manage numbers.

Behaviours:

The distinguishing Behaviours (the required skills, knowledge, and behaviours) for this role are set out in the Civil Service Behaviours Framework 2018 (Success Profiles - GOV.UK (www.gov.uk)) and should be referred to when making this application.

You are required, under the Behaviours approach, to describe how you have dealt with a specific situation.

You must give evidence of your knowledge, skills, and behaviours and how you have applied this, such as what you did or said and how you interacted with other people.

When you are giving your examples, do not spend too many words on description and background information. Avoid using general or unspecific statements. Instead say what the situation was, what you did, what your thought process was and what was the result.

This post is full time however those applicants who do or wish to work an alternative working pattern are welcome to apply. The preferred working pattern may or may not be available. You should discuss this with the vacancy holder.

Reasonable Adjustment:

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled persons, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via Charitycommissionrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

Reserve Lists:

If we have more successful candidates than available vacancies, we will hold a 12-month reserve list as standard.

During that time, we may use the list to fill the same, or similar roles with closely matching essential criteria, without further testing of merit. Any appointments from the Reserve list will be made in strict merit order.

Applying:

We recognise everyone as an individual, accepting people for who they are and treating everyone fairly.

All applications for these vacancies must be made online. There are limited exceptions to this. Paper applications will only be considered if you have a disability that will prevent you from applying online. If this is the case, please email Charitycommissionrecruitment.grs@cabinetoffice.gov.uk

Once you have submitted your application it cannot be amended; only submit your application when you have completely finished and answered all the relevant questions.

Please note that late applications will not be accepted.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

New entrants are expected to join on the minimum of the pay band.

Current Civil Servants (all contract types) will need to ensure that they are still employed as a civil servant at the point of starting in the relevant new post. If their contract ends (e.g. end of FTA contract or resignation) at any point during the recruitment/onboarding process for the advertised role, they will no longer be eligible and may be withdrawn.

Concerns/Complaints:

The Charity Commission’s recruitment processes are underpinned by the Civil Service Commissioner’s Recruitment Principles, which outlines that selection for appointment is made on merit based on fair and open competition.

If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, and wish to make a complaint, then you should contact in the first instance hrselfservice@charitycommission.gov.uk.

If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web page https://civilservicecommission.independent.gov.uk/contact/.

Feedback

Feedback will only be provided if you attend an interview or assessment.