Infrastructure Engineer

We’re responsible for Land Transaction Tax, Landfill Disposals Tax and the introduction of the Visitor Levy in Wales. Our work raises revenue to support public services, like the NHS and schools, in communities across Wales. But that’s not all, we're also involved with and support future tax design for Wales.

Join a place with purpose

You’ll join a team of 100+ talented people from across 14 different professions. Our culture is best described as innovative, collaborative and kind. By working together, we’ll deliver a fair tax system for Wales.

Our people

You’ll be working with people from a wide range of backgrounds and experience. From Operations, Policy, Digital and Data, HR, Communications to Finance – there’s a place for you in our friendly team.

You’ll be our greatest asset

You’ll be joining an inclusive organisation and be part of a team where you can thrive, be rewarded and heard.

We’re recognised as one of the top organisations for people engagement in the Civil Service People Survey. Inclusion and fairness are one of our strongest areas, as well as pay and benefits – our People Survey results say it all!

We’re also recognised for being innovative and a digital, ‘cloud-based’ organisation that supports hybrid and flexible working enabling a great work-life balance.

More about working for us, our roles and our Corporate Plan 2025 - 2028 .

The Infrastructure Engineer is responsible for supporting, maintaining and improving the WRA’s core technology platforms. You will work across cloud services, end user computing, networks, identity, applications, and supporting services, ensuring operational stability, security, and continuous improvement.

This is a hands on technical role that requires strong problem solving skills, good communication, and the ability to collaborate across Digital, Data & Technology, Operations, Security, and external suppliers.

“We’re getting bigger and we need some more help! As we continue to grow our staff numbers and digital services portfolio we need another Infrastructure Engineer so if you’re up for a challenge helping us support our users, manage existing services and roll out new ones, then please do apply!

It’s a great time to join the WRA, and the Digital team in particular as we continue to grow and build our expertise to allow us to produce an Easy, Fair and Sustainable tax system fit for the future.”

John Vinall, Head of IT Operations and Security

Relevant certifications (cloud or infrastructure) eg AZ 104, MD 102, SC 900, ITIL v4 Foundation) or equivalent experience

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

We’ll always be clear about how we assess your application at each stage of the process. This will usually include:

• Assessment of your Application Form and CV against the relevant Success Criteria
• A panel interview (if you’re successful at the initial sift stage) Interviews will take place in person.
• If any additional assessments are needed for this role, such as a test or presentation at interview, we’ll let you know in advance.
• Should a large number of applications be received, an initial sift will be conducted using the lead behaviour, Managing a Quality Service.

We’re proud to be a Disability Confident Leader so we’ll ask you if you need any adjustments at each stage of the recruitment process. So that we can support you in a way that works for you, we’ll offer a pre-interview accessibility chat to anyone that declares a disability, or needs any adjustments. This will take place with someone who is independent of the recruitment process and you won’t be placed at any disadvantage as a result of needing adjustments.

A reserve list may be held for this role for applicants that have scored above the appointable threshold at interview. This means that if a similar vacancy becomes available in the next 12 months we may contact you to offer you the role.

Success criteria

Behaviours

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Managing a Quality Service

Deliver customer and user service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs. Establish ways to find and respond to feedback about the services provided.

Yes

Yes

Working Together

Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.

No

Yes

Delivering at Pace

Take responsibility for delivering timely and quality results with focus and drive.

Yes

No

Strengths

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Team Player

You work well with colleagues and external suppliers, supporting collective goals.

No

Yes

Problem Solver

You take a positive approach to tackling problems and find ways to identify suitable solutions.

No

Yes

Service Focused

You look for ways to serve customers putting their needs at the heart of everything you do.

No

Yes

Experience

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Experience of managing infrastructure services.

Yes

Yes

Management of multiple 3rd party suppliers for provision of support and infrastructure services.

Yes

Yes

Demonstrable experience of at least one of the following areas of IT services: EUC, ITIL service management, provisioning, tooling, configuration management.

Yes

No

Qualifications

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Relevant certifications (cloud or infrastructure) eg AZ‑104, MD‑102, SC‑900, ITIL v4 Foundation) or equivalent experience.

Yes

No

We recommend you review the job description (or candidate pack) under the 'attachments' section before completing your application.

Feedback will only be provided if you attend an interview or assessment.