Infrastructure and Soft Facilities Management Officer - Army

The Ministry of Defence, Civil Service workforce is diverse, with many different functions and professions ranging from cyber and digital transformation, police officers, security guards, trainers, human resources, teachers, psychologists, storekeepers, and policy secretariat staff to support the British Army.

Headquarters Regional Command (HQ RC) is a dynamic Army 2* headquarters based in Montgomery House in Aldershot. It delivers 'Real Life Support to the Army' and controls the UK Stations and Garrisons as well as Garrisons in Nepal, Brunei and Germany. It is also the lead organisation for engaging with the civil community and acts as the proponent for UK Operations.

HQ RC's Infrastructure Branch is responsible for the entirety of the Army's built estate which is diverse and distributed across the UK and overseas. The Soft Facilities Management (SFM) team positively collaborates with users of the estate, the Defence Infrastructure Organisation (DIO) and our contracted service providers, to support the day-to-day operations focusing on creating a comfortable, safe and efficient environment addressing the needs of our people.

It is an exciting time to join the team due to the recent launch of the Defence Catering Strategy and the upcoming contract re-lets of the current FM provisions. You will be able take a pivotal role in enhancing this crucial element of Service personnel lived experience and improving upon it.

Please note: The role will require travel across the UK, working closely with regional infrastructure teams, industry partners and Defence Infrastructure Organisation (DIO) staff. There may also be occasional opportunities to travel overseas in support of the Army's estate.

This position is advertised at 37 hours per week.

Key responsibilities:

• To use your knowledge and expertise to exploit SFM data for the benefit of the wider team.
• Support in the delivery of specialist SFM support, advice and guidance to Regional Infrastructure Cells (RICs) and the Overseas and Training Infrastructure Cell (OTIC) staff to enable swift and effective resolution of emergent SFM issues.
• As a focal point for dialogue with the Defence Infrastructure Organisation (DIO), Reserve Forces and Cadet Association (RFCA), Industry Partners and wider defence community for SFM matters.
• Work collaboratively with Decision Support team to review and analyse service performance information.
• Communicate SFM operational contractual and delivery Risk to Decision Support team for inclusion with the HQ Regional Command Infrastructure Branch Quarterly Performance and Risk Reporting (QPRR) architecture.
• Provide support if required to Requests for Contract Amendment requirements.
• Influence and communicate policy and procedures guidance across Infra & Basing Branch.
• Support the development of the intelligent customer role to shape future requirements.
• Support Continuous Professional Development within Infra & Basing Branch.
• Deputise as and when required.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

At sift, you will be assessed against the following criteria, listed in priority order:

• Personal Statement - 750 words demonstrating your relevant skills and experience in line with the essential criteria.
• Behaviour - Changing and improving

Where a large number of applications are received, an initial sift may be conducted against the Personal Statement only. The remaining evidence submitted at the application stage will be assessed only if you are successful at this initial sift.

At interview, you will be assessed against the following criteria, listed in priority order:

• Behaviours: Changing and improving
• Communicating and influencing
• Managing a quality service
• Working together

Application sifting will be scheduled to take place within 7 days of the application closing date. Interview dates are to be confirmed and will be held in person. We endeavour to keep to these time frames, but these are subject to change around business needs.

Further Information:

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

There may be occasions where it is not practicable or appropriate to interview all DCS candidates that meet the minimum criteria for the job. For example, in certain recruitment situations such as a high volume of applications, seasonal demand, or peak periods, the employer may wish to limit the overall number of interviews offered to both DCS and non-DCS applicants.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

Feedback will only be provided if you attend an interview or assessment.