Head of Service Delivery Coordination

This is a high-profile strategic role within Service Delivery, reporting to the Head of Service Delivery (Operational Excellence). Working closely with the Service Delivery Leadership Team and senior colleagues, you will lead the coordination and communication of business-critical priorities, including the Service Delivery business plan.

You will shape and strengthen communication across the directorate, represent Service Delivery in organisation-wide initiatives and provide constructive challenge and advice to senior stakeholders. We are looking for a proactive and influential leader who can operate at pace, navigate complexity, prioritise effectively and build strong relationships to deliver joined-up outcomes.

Main duties

• Lead the Service Delivery Communication & Coordination team, creating a clear and consistent approach to communications across Service Delivery.
• Coordinate priorities across 130+ senior leaders, supporting effective communication of performance, business plan activity and key messages to over 5,000 colleagues.
• Build strong relationships and strategic partnerships across Service Delivery and the wider organisation to improve collaboration, transparency and information sharing.
• Identify communication barriers, emerging risks and issues, providing evidence-based recommendations and enabling timely decisions.
• Drive continuous improvement, using feedback and insight to strengthen communication approaches, alignment and efficiency.
• Plan ahead and horizon scan to ensure communications remain timely, joined-up and aligned with organisational priorities.
• Lead through a coaching approach, empowering the team and supporting high performance and operational excellence.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience.

Your CV should provide details of your career history, including your key responsibilities and demonstrate relevant experience against the requirements of the role.

The Personal Statement section (in no more than 750 words) should be used to show how you meet the following essential criteria:

• Experience of supporting high level business objectives and activities to a wide-ranging operational audience considering differing levels of knowledge and broad demographics.
• Operational tactical communication across a complex organisation with an audience of varied experience and knowledge. Including the evaluation of the impact of that communication
• Experience of working across a multi-site operational delivery environment and related senior and other stakeholder management

In the event of a high volume of applications, the sift will be conducted on the first bullet point:

• Experience of supporting high level business objectives and activities to a wide-ranging operational audience considering differing levels of knowledge and broad demographics.

The sift will take place shortly after the closing date and interviews will be held week commencing 9th November 2026.

If successful at shortlisting stage, you will be invited to attend a face to face blended interview and Assessment.

The blended interview will test the following essential criteria: Experience as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to strength questions, and so we don’t advertise which strengths are being tested.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application.

Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date.

Candidates may refer to notes within their interview, but they should be used as a prompt only

HMLR is accredited to the Disability Confident Scheme (DCS), which denotes organisations which have a positive attitude towards disabled people. DCS applicants who meet the minimum criteria at shortlisting may be invited to attend an interview. There may be occasions where it is not practicable or appropriate to interview all DCS applicants that meet the minimum criteria for the job. For example, when we receive high number of applications. In these circumstances we may select the DCS applicants who best meet the minimum criteria for the job, rather than all of those that meet the minimum criteria, as we would do for non-disabled applicants.

If you would like further information about the use of your personal data, please click on the link below:

Job Applicant Personal Information

Feedback will only be provided if you attend an interview or assessment.