Head of Delivery (5338)

Join Social Security Scotland at a pivotal point in its transformation journey. As Head of Delivery, you will lead the development of a modern, collaborative and outcome-focused delivery function, ensuring change initiatives are delivered effectively and aligned to strategic and ministerial priorities.

With responsibility for overseeing delivery performance, governance, risks and dependencies across a complex change portfolio, you will be instrumental in enabling successful transformation. This is an exciting opportunity to influence organisational direction, build delivery capability and drive a culture of continuous improvement that supports better outcomes for colleagues and citizens alike.

The Head of Delivery is accountable for the delivery of complex products and services that are delivered by multiple teams or have high technical or political risk.

At this role level, you will:

• Manage dependencies of varying complexity, potentially planning and feeding into larger programmes and portfolios.
• Remove blockers and manage risks, commercials, budgets and people.
• Balance objectives and redeploy people and resources as priorities change.
• Have an in-depth knowledge of Agile and other methodologies.
• Be responsible for understanding, managing and communicating to complex stakeholder groups, balancing priorities.
• Have an awareness of the bigger picture.
• Support the Executive Team by overseeing the delivery of their vision for the programme.
• Support and coach delivery managers.

• Coach and lead teams in Agile and Lean practices, ensuring alignment with Agency goals.
• Continuously innovate and tailor methodologies to optimise delivery effectiveness.
• Mediate between stakeholders at all levels, managing expectations and moderating discussions on high-risk and complex topics.
• Represent the Delivery and Change division effectively to diverse audiences, both internally and externally, ensuring clear communication of goals and priorities.
• Resolve high-level issues between teams or departments, using strong mediation skills and coaching abilities.
• Coach the organisation on team dynamics and conflict resolution, fostering collaboration and supportive relationships.
• Ensure financial accountability and transparency, aligning expenditure with priorities.
• Lead teams through the full product life cycle, finding and managing risks across all stages and providing guidance and support as needed.
• Develop sustainable support models and coach others in life cycle management practices.
• Optimise team delivery flow and address complex risks, issues, and dependencies to keep momentum and meet delivery targets.
• Find innovative solutions to unblock issues and overcome obstacles, ensuring continuous progress towards programme goals.
• Find and streamline organisational processes to improve efficiency and effectiveness, ensuring alignment with programme objectives.
• Guide teams through the implementation of new processes, providing coaching and support to maximise effectiveness.
• Lead strategic planning processes, finding dependencies and coordinating delivery across services to ensure alignment with programme goals.
• Coach other teams in planning methodologies, providing expertise and support to optimise planning processes.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Expected Timeline (subject to change)

Sift - week commencing 23rd November

Interview - week commencing 14th December

Location - In Person in either Dundee or Glasgow

To apply please submit an application form by clicking on the ‘Apply at Advertisers Site’ button.

Feedback will only be provided if you attend an interview or assessment.