Governance & Support Team Leader (HEO)

The Building Safety Regulator (BSR) is responsible for improving building safety and ensuring people are safe and feel safe in their homes.This role is for a Governance & Support Team Leader (HEO) within the Professional Standards Unit (PSU), which regulates the building control profession, maintaining professional standards and public confidence in the regulatory framework.

The Professional Standards Unit (PSU) provides ongoing oversight of building control bodies(Registered Building Control Approvers and Local Authorities) and Registered Building Inspectors through a range of regulatory activities.

This includes monitoring regulatory data, carrying out inspection programmes, checking compliance with regulatory requirements and investigating concerns about building control professionals and bodies. The Unit also supports disciplinary and sanctions processes, governance, stakeholder engagement and Appeals & Determinations casework.

The Governance & Support Team Leader will provide administrative and operational support across the Unit. The role involves maintaining accurate systems and records, coordinating business activities, managing correspondence, supporting meetings and ensuring that colleagues and senior leaders have timely and accurate information.

A key part of the role will be supporting governance, risk and quality assurance (GRQA) processes, as well as monitoring and coordinating correspondence and Appeals & Determinations casework. The postholder will help ensure that work is organised effectively, procedures are followed and the Unit continues to deliver a high-quality service.

Overall, this is an important role that contributes to the effective regulation of the building control profession. It provides an opportunity to improve systems and processes, support good governance and help maintain professional standards and public confidence in the building safety regulatory framework.

Due to the nature of the work, the role is full-time only, although condensed hours may be considered.

The Building Safety Regulator (BSR) became an Arm's Length Body (ALB) of Ministry for Housing, Communities, and Local Government (MHCLG) on 1st June 2026.

The BSR is a Non-crown, Non-Departmental Public Body (NDPB), and as such its employees are Public Servants, rather than Civil Servants.

All employees will have access to:

• The Civil Service Pension Scheme.
• Civil Service Jobs and the ability to apply for roles advertised Across Government.
• The entitlement to compensation being calculated in line with the Civil Service Compensation Scheme.

Existing Civil Servants transferring into BSR will have their continuity of Service recognised for the purposes of sick pay and annual leave entitlement. However, if they later move to another Civil Service department, continuity of service may not automatically be recognised by the receiving department.

This would be subject to that department’s own policies and arrangements.

Key Responsibilities

• Maintain accurate tracking systems for submissions, commissions, appeals and priority documents, ensuring all deadlines and quality standards are met.
• Manage records and documentation, maintaining clear, consistent logs of decisions, correspondence and team activity, including responsibility for document management and SharePoint administration.
• Support end-to-end correspondence processes, including logging, monitoring progress, escalating urgent items (such as Parliamentary Questions), and ensuring timely, accurate responses.
• Identify and implement process improvements, enhancing administrative systems, efficiency and continuous improvement across the team.
• Coordinate meetings and events, preparing agendas, taking accurate notes, managing logistics, and tracking follow-up actions.
• Act as a first point of contact for queries, providing clear advice, signposting colleagues appropriately, monitoring team in boxes and trackers, and escalating risks or delays where necessary.
• Act in a team leader capacity where required, providing oversight, support and direction on day-to-day operational activities.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.

Test Information

Please be advised that these tests are not timed.

Upon submitting your short application form, you will be invited to complete a Civil Service Verbal Test and a Civil Service Judgement Test.

Please complete the online tests as soon as possible, within 24-48 hours is recommended, to allow time to complete your full application.

If you successfully pass the tests, you will then be invited to complete the final stage of your application.

You must complete the online tests and your full application form by Midday on Monday the 07th of September. If you fail to complete the online test and full application form before the deadline, your application will be withdrawn.

Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.’

There will be scheduled maintenance for online tests on Sunday 30 August 2026. This means you will be unable to access the online tests between 4pm and midnight. Your progress will be saved, and you will be able to continue once the tests are available again.

Application Information

After successfully completing the tests, you will be invited to complete your full form including:

• An anonymised CV which should include your career history, experience, and qualifications. Please be advised that the CV is for information purposes only and will not be scored.
• An anonymised Personal Statement of 500 words which demonstrates how you meet the Essential Skills and Criteria of the job advert.
• A statement of up to 250 words on the Lead Behaviour 'Working Together'.

Application Guidance

Please access the following link for guidance on how to apply and how to complete a Personal Statement How to apply

Please access the following link for guidance and further information on the Civil Service Tests, including practice tests: Civil Service online tests - GOV.UK

Sift Information

The sift will take place during the week commencing Monday 07th of September when you will be assessed on your Personal Statement and Lead Behaviour Statement on 'Working Together'.

IMPORTANT: Please note in the event of a high number of applications, an initial sift will be conducted on your Personal Statement. If you meet the benchmark for the Personal Statement, you will be progressed to a full sift in which the Lead Behaviour Statement will also be scored. If you do not meet the standard for the Personal Statement, you will not receive a score for your Lead Behaviour Statement.

Interview Information

Interviews will take place during week commencing Monday 21st of September when you will be assessed against the behaviours detailed in the job advert, as well as your experience.

The Lead Behaviour 'Working Together' will be used in the event of a tie-break.

Please note that the sift and interview dates are indicative and may be subject to change.

Sponsorship

This role is not open to application from those who will require sponsorship under the points-based system. Should you apply for this role and require sponsorship your application will be rejected, and any provisional offers of employment will be withdrawn.

Further Information

Please note that a Reserve List will be held for the period of up to 12 months. There is no guarantee you will be offered a role from our reserve lists, so if you see a vacancy on Civil Service Jobs that you are interested in, we recommend you apply.

BSR reserve the right to conduct additional checks, including Google and social media checks, when recruiting candidates into a role within BSR. These checks will be carried out in line with the Civil Service Commission Principles and, if used all candidates will be subject to these additional checks.

From 23rd June 2025, if you are successful at interview, as part of your pre-employment checks, HSE’s Recruitment Team are required to check your details against the Internal Fraud Hub (IFH), using your personal details – name, NINO, and date of birth. If you are included on the database, you will be refused employment. If you believe that there has been an error in the inclusion of your data and wish to make an appeal, please contact the CO email box internal.fraud@cabinetoffice.gov.uk.

Details of the types of internal fraud/dishonesty covered by this process are defined by the Cabinet Office and can be found here Internal Fraud Register privacy notice - GOV.UK

It is the candidate’s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful in their application. For a summary of BSR terms and conditions, please see the attached BSR Terms and Conditions document.

Progression through pay ranges is subject to annual pay awards as permitted within annual pay remit guidance and negotiations with Trade Unions.

BSR is proud to be a part of the Disability Confidence Scheme (DCS). As a Disability Confident employer, we positively welcome applications from disabled people. We are committed to making workplace adjustments to ensure anyone can participate in the recruitment and selection process.

If, during the application or interview process, you require any assistance due to a disability or a medical condition, please contact us at the email address below to discuss how we can support you. For example, if you have a disability, and you need an application form in an alternative format or you would like to know more about our recruitment process, please contact: hr.resourcing-team@hse.gov.uk or

If successful in securing your role, BSR can provide suitable workplace adjustments to support you throughout your career with BSR.

Any move to BSR from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here.

Please note, if you are a current civil servant and you are currently undergoing any of the following formal actions your application will not be progressed any further; Formal discipline action, any formal action regarding attendance, poor performance or any restriction of duties as a result of disciplinary action.

Feedback will only be provided if you attend an interview or assessment.