Engagement Analyst – Information Requests

At Ofgem, we’re helping ensure vital environmental and social schemes deliver for consumers and support Britain’s journey towards decarbonisation. We’re now looking for Engagement Analysts to join us and support the assurance of trusted information and evidence for this important work.

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people.

We’re offering two permanent roles with the chance to contribute to environmental and social schemes worth around £10 billion each year. You’ll join our Strategy & Business Operations Team within the Delivery & Schemes Division, supporting work that advances decarbonisation and helps vulnerable consumers.

This is an exciting opportunity to build broad experience across a varied portfolio of nationally significant schemes while working with colleagues across Ofgem. With the potential for future deployment into other areas, you’ll gain valuable exposure to different aspects of operational delivery while contributing to work with a clear and meaningful purpose.

We’re looking for people with strong attention to detail and the ability to independently review information from multiple sources to reach well-informed, evidence-based decisions. You’ll also bring excellent organisational and communication skills, confidence using a range of IT systems and the ability to manage changing priorities while working effectively with colleagues and stakeholders.

In return, you’ll join a supportive and inclusive organisation where different perspectives are valued and where you’ll be enabled to develop your experience across operational delivery. You’ll also benefit from a terrific rewards package alongside the chance to build your career while contributing to work with a meaningful public purpose.

We have a critical purpose to deliver environmental and social schemes that advance decarbonisation and support vulnerable consumers. Join us and help maintain trusted services, support fair outcomes and contribute to a cleaner, greener energy future for consumers across Great Britain.

Read on and find out more.

Key Responsibilities:

• Contributing towards the administration of the environmental schemes and achievement of key performance indicators;
• Identifying continuous improvement opportunities for streamlining business procedures to ensure robust and efficient processes;
• Ability to build good relationships and credibility with a range of colleagues and external business contacts;
• Identify instances of potential fraud and non-compliance and make recommendations to management and relevant teams;
• Liaising with teams within and outside of their own direct team to understand and prioritise workload;
• Initiate and respond to communication/enquiries from external stakeholders through telephone and emails;
• Effective and confident use of Microsoft Office suite – most specifically Outlook and Excel; and
• Any other reasonable tasks within the scope of the grade and role as

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.

When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here Civil Service online tests - GOV.UK (www.gov.uk)The tests you are due to take are not timed and you can complete them at your own pace. Upon passing the tests, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn].

Feedback will only be provided if you attend an interview or assessment.