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DIO – Senior Facilities Manager - PFI

Ministry of Defence

Department
Ministry of Defence
Location
Tidworth, South West England, SP9 7QD
Openings
1 post
Grade
SEO
Salary
£46,040
Closing
13 days left
Profession
Engineering
Contract
Permanent
Security clearance
SC
Working pattern
Flexible working, Full-time
Apply on Civil Service Jobs

Job summary

Do you want to work for the Defence Infrastructure Organisation (DIO) and care for the Defence Estate? DIO enables Defence to live, work, train and deploy, all with sustainability in mind. From net carbon zero accommodations to runways for the F35 fighter jets; our outputs are unique in the UK and across the globe!

The Southeast Region and Private Finance Initiatives (SERP) area is a major delivery arm within DIO, responsible for providing comprehensive Hard and Soft Facilities Management (FM) services, alongside managing significant construction and infrastructure programmes. Our outputs span the entire UK, with a strong focus across the Southeast of England.

This position is advertised at 37 hours per week.

What they’re looking for

  • The Senior Facilities Manager role is responsible for the effective management of primarily Soft Facilities Management contract and site delivery activities, key aspects of which are:
  • Providing expert soft facilities management advice to customers and stakeholders.
  • Setting priorities and driving high performance.
  • Building strong relationships with military customers, industry partners and other stakeholders.
  • Monitor and assure delivery of soft facilities management services including Domestic Assistance, Catering Retail and Leisure, Waste Management, Transport, Office Services, SCP backfill, SFM related projects and contract change, ensuring compliance and value for money.
  • Lead on PAC furniture holdings assurance, reconciliation and remediations
  • Manage contractor performance, service quality, risks and improvement activities.
  • Validate service performance through support to Joint Assurance and support financial governance and reporting.
  • Lead customer engagement activities and respond to service issues and feedback.
  • Support contract change initiatives and identify and implement efficiencies that improve service delivery
  • Support Hard and Soft FM H&S reporting, including RIDDOR management on IMS.
  • Support utilities management and delivery
  • Contribute to wider business improvement and transformation initiatives.
  • Produce high-quality reports, performance information and assurance documentation.
  • Desirable Experience & Skills
  • Experience working within complex facilities management, contract management or service delivery environments.
  • Strong stakeholder management and relationship-building skills.
  • Understanding of facilities management performance, assurance and compliance.
  • Experience managing suppliers, contracts or service providers.
  • Ability to identify and deliver service improvements and efficiencies

Behaviours you’ll be assessed on

This advert says the panel will score you against these behaviours at SEO level. Each one links to worked examples.

Job description

An exciting opportunity to join the Defence Infrastructure Organisation (DIO) as a Senior Facilities Manager within the Private Finance Initiatives (PFI) team. This is a high-profile role responsible for overseeing the delivery, assurance and continuous improvement of soft facilities management services across the Project Allenby Connaught (PAC) contract, one of the largest and most complex facilities management PFI contracts in the UK. The contract provides facilities management services across Aldershot, Tidworth, Larkhill and Warminster Garrisons, supporting approximately 30% of the British Army.

Working as part of the DIO Contract Management Team, you will act as a key interface between Defence customers, military stakeholders and industry partners, ensuring services are delivered safely, efficiently and in accordance with contractual obligations. The role covers a broad range of soft facilities services and requires a proactive approach to performance management, assurance, stakeholder engagement and continuous improvement.

You will provide expert advice to military customers, monitor contractor performance, lead assurance activities, manage risks and drive continuous improvement initiatives that enhance service delivery and value for money. Working closely with colleagues from across DIO regional delivery, finance and commercial and private sector suppliers, you will help shape solutions to complex estate challenges while ensuring facilities remain fit for purpose to support military personnel, training activities and operational readiness.

The role also offers the opportunity to influence strategic decisions, support contract change activities and develop collaborative relationships that deliver improved outcomes for Defence. In the future the role may also include line management responsibilities. Frequent travel across the PAC estate (and wider) will be required to engage with customers, conduct assurance activities and support the delivery of services across the garrisons.

This is an excellent opportunity for someone with facilities management, contract management or service delivery experience who enjoys working in a fast paced and complex environment and wants to play a direct role in supporting the infrastructure that enables Defence personnel to live, work, train and deploy

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Selection process

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

At application you will be assessed against the following:

Experience:

  • CV to include job history and previous skills and experiences.
  • Personal Statement of up to 500 words:
  • Facilities Management and Service Delivery
  • Stakeholder and Contract Management
  • Leadership, Change and Continuous Improvement

Behaviours:

  • Leadership
  • Communicating and Influencing
  • Changing and Improving

Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, the sift will be conducted on the CV and Personal Statement only.

All interviews will be conducted in person with location to be confirmed.

At interview you will be assessed against the following:

Behaviours:

  • Leadership
  • Managing a Quality Service
  • Delivering at Pace

Experience:

  • Career history
  • Experiences

Further information:

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

Feedback will only be provided if you attend an interview or assessment.

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