DIO – Facilities Manager

Do you want to work for the Defence Infrastructure Organisation (DIO) and play a key role in supporting the Defence Estate? DIO enables Defence to live, work, train and deploy, delivering essential services with sustainability at the forefront. From advancing net carbon zero accommodation to maintaining runways for the F 35 fleet, our work is unique across the UK and internationally.

The Southeast Region and Private Finance Initiatives (SERP) area is a major delivery arm within DIO, responsible for providing comprehensive Hard and Soft Facilities Management (FM) services, alongside managing significant construction and infrastructure programmes. Our outputs span the entire UK, with a strong focus across the Southeast of England.

This position is advertised at 37 hours per week.

We have a vacancy for a Facilities Manager at RAF Odiham and supporting other sites within SDA 28. The Facilities Manager plays a significant role in delivering services to our customers on a day to day basis, focusing on the management of all services provided across buildings, accommodation, and workplaces. This includes leading operational oversight, delivered either directly or through a third party supplier partner.

A key responsibility of the role is to reduce asset downtime by providing proactive asset management advice to customers - ensuring assets fail less often, and when they do, they are fixed quickly and in line with the Accepted Level of Performance (ALP).

The successful candidate will report to the Senior Facilities Manager (SFM) and will be responsible for Stakeholder Engagement, Performance and Risk Management, Assurance, Programme Delivery, and Issue Resolution.

Regional Delivery is a large, complex, and geographically dispersed organisation within DIO, covering approximately 58,000 assets across more than 500 sites and 275,000 hectares of freehold and leasehold estate in the UK, along with a further 580,000 hectares overseas. We manage multiple multi million pound contracts and deliver Hard and Soft Facilities Management services, including building, maintaining, and servicing the majority of the MOD’s built estate, Training Estate, tenanted estate, and the USVF built estate.

Key responsibilities include

• Acting as a key customer interface and FM subject matter expert across site(s).
• Proactively address challenges in a timely manner and raise as appropriate, engaging others as necessary.
• Facilitate the explanation of complex or technical issues in a way that the customer can understand. Listen and understand the needs of Customer groups, balancing these within contract deliverables.
• Providing an active presence on site(s) to develop and maintain effective relationships with customers, suppliers and site users
• Conduct the Weekly Site meetings and all other governance meetings, ensuring a high level of interaction and support, in accordance with DIO Standard Operating procedures (SOPs) and How to Guides (H2Gs).
• Be the key contact for issues raised and facilitate resolutions for operational/service delivery issues, using available data to inform decision making.
• Review and update all site risks monthly, ensuring they are documented on the SPRITe Risk Register and have mitigation plans in place.
• Ensure assurance activities are being undertaken to ensure contracted services are delivered to the KPIs.
• Monitor that all services meet policies and procedures, assets are safe and legal or have robust mitigations in place, raising issues as appropriate.
• Be the FM interface for projects being delivered on site(s).
• Plan and deliver maintenance and minor/billable works programmes.
• Work closely with all partners to resolve programme issues, agree required rectification plans, reporting progress and escalating as appropriate.
• Support the development of future works plans and programming.
• Undertake any other tasks reasonably expected of the role to support Defence and wider government objectives.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience.

Candidates will be required to provide a statement of suitability in no more than 500 words detailing the following:

• Experience in customer relationship management and stakeholder engagement.
• Experience managing local suppliers, including performance oversight and issue escalation.

At sift, you will be assessed against your CV, Statement of suitability and the following Behaviours:

• Communicating and Influencing
• Managing a Quality Service

Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on the CV and Personal Statement, in this instance the remaining elements will be tested at interview.

At interview, you will be assessed against the following:

Behaviours

• Communicating and Influencing
• Delivering at Pace
• Making Effective decisions.

Experience

• Career history
• Experiences

All interviews will be conducted in person with location to be confirmed if successful at application.

Further information:

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

There may be occasions where it is not practicable or appropriate to interview all DCS candidates that meet the minimum criteria for the job. For example, in certain recruitment situations such as a high volume of applications, seasonal demand, or peak periods, the employer may wish to limit the overall number of interviews offered to both DCS and non-DCS applicants.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

Feedback will only be provided if you attend an interview or assessment.