Digital Business Analyst (Digital Projects)

Across government, data and artificial intelligence are transforming how public services are designed and delivered. As organisations increasingly rely on data-driven insights and emerging technologies to support decision-making, skilled Business Analysts play a critical role in ensuring that digital, data and AI initiatives deliver meaningful outcomes and genuine value.

Ofgem plays a vital role in the UK’s energy system, protecting consumers and enabling a more secure, fair and sustainable energy future. As we accelerate the transition to Net Zero, we are investing in our digital, data and AI capabilities to strengthen regulation, improve operational effectiveness and support better outcomes for consumers.

The Digital, Data and Security Services (DDSS) directorate, will transform the organisation’s digital, data and AI capabilities through a significant portfolio of Digital, Data and AI initiatives. DDSS is helping Ofgem modernise services, improve decision-making and support the ambitions of the Ofgem Multiyear Strategy, as we enable a more secure, fair and sustainable energy future.

As a Digital Business Analyst (Data & AI Projects), you will play a key role in helping Ofgem realise the value of its digital, data and AI investments. Working across multidisciplinary teams, you will understand and analyse business needs, data challenges and operational processes to support the design and delivery of data-enabled products and services that improve outcomes for colleagues, consumers and the organisation.

Acting as a bridge between business and technical stakeholders, you will help shape solutions that are aligned with user needs, organisational priorities, governance requirements and regulatory requirements.

This is a highly collaborative role within a fast-paced and evolving environment, ideal for someone who enjoys solving problems, engaging with stakeholders and driving meaningful change through data and technology.

You will be responsible for:

• Undertaking research and analysis to understand how business areas operate, with a particular focus on data, processes, systems, people and technology.
• Ensuring new products, data services and process changes meet business needs and align with strategic objectives.
• Understanding and assessing the impact of business, policy, security, regulatory and governance constraints and their implications for data usage and service design.
• Working within architectural guidelines, data standards and governance frameworks to support the development of pragmatic and scalable solutions.
• Working with stakeholders to understand data-related challenges and opportunities and support the development of effective, user-centred solutions.
• Identifying, analysing and documenting business and user needs, translating them into clear, testable requirements.
• Collaborating with business and technical teams throughout discovery, design, development and testing activities.
• Using structured analysis techniques to support scoping, options analysis and decision making.
• Lead the business analysis for small to medium data-related projects and AI proof-of-concept initiatives. Support larger programmes by contributing analysis under guidance.

We are looking for:

A collaborative, analytical and delivery-focused Business Analyst with experience working across digital, data and technology environments. You will be passionate about using data and insight to solve business problems and support better decision-making.

You will be confident engaging with stakeholders at all levels, building strong relationships and facilitating productive conversations between business and technical teams. Comfortable working across multiple initiatives and priorities, you will be skilled in gathering requirements, analysing complex information and translating needs into clear, actionable outcomes.

Experienced in delivering business analysis within agile and multidisciplinary environments, you will be able to assess opportunities, evaluate options and support the successful delivery of data-enabled products and services.

You will demonstrate:

• Proven experience working as a Business Analyst within digital, data and technology environments, supporting the delivery of data-enabled products, services or change initiatives
• Experience applying Agile business analysis approaches, including iterative delivery, agile requirements techniques, prioritisation, and continuous improvement.
• BCS Practitioner Certificate or equivalent certification.
• Strong understanding of data concepts, including data quality, metadata, lineage, integration, data modelling and analytics and the ability to apply these concepts to improve business outcomes and decision-making.
• Experience analysing business processes, systems and data flows to identify opportunities for improvement, inform solution design and support evidence-based decision-making.
• Experience adapting business analysis approaches, outputs, and ways of working to align with different delivery methodologies, project contexts and team needs.
• Experience eliciting, reviewing and prioritising requirements, balancing business value, user needs with technical and operational constraints.
• Experience in building effective working relationships with key stakeholders.
• Experience working collaboratively within multidisciplinary teams to deliver successful digital, data and technology outcomes.

It would be beneficial if you also have experience with tools such as Jira, Confluence, Visio, BPMN, Miro or Trello.

This is an opportunity to play an important role in enabling Ofgem's digital, data and AI transformation. You will help shape innovative solutions that support the organisation's strategic ambitions while contributing to a more sustainable energy future at a time when our work has never been more important.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. In the event of receiving a large number of applications, an initial sift may take place on just the lead criteria indicated in the essential criteria.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.