Deputy Head Corporate Services - Workforce Lead (Ref: 23879)

Please refer to Job Description

Overview of the job

The Efficiency & Innovation team will be responsible for optimising the use of the resource available to the NPS. The Efficiency Lead will support the Efficiency and Innovation Senior Manager to deliver resource management, identifying and coordinating efficiency priorities and business development activity. The job holder will be responsible for ensuring that the NPS spends public money wisely and will therefore become fully involved in all aspects of contracting and suggesting ideas for delivering cost savings.

In Wales these roles will go further than Probation efficiency – they will also include prison / probation integration.

Summary

The Efficiency Lead will support the Efficiency and Innovation Senior Manager to deliver resource management, identifying and coordinating efficiency priorities and business development activity.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties: Contribute to Efficiency in Service Delivery

• Collate service standard information regarding services provided nationally by the NPS to ensure that they are delivered in accordance with the service delivery indicators and specifications
• Ensure the effective use of public money across the organisation through the analysis of this service standard information
• Create an activity-based costing model for the NPS and ensure that it is up-to-date
• From cost model information, identify areas for efficiencies and raise these to the Efficiency and Innovation Senior Manager
• Develop Management Information reports as well as systems and process for collecting customer feedback on the balance between efficiency and effectiveness
• Develop action plans/new processes for new projects together with suppliers and stakeholders to address inadequate performance and areas of waste in the organisation
• Ensure efficient delivery of services in accordance with service delivery indicators and specifications
• Identify areas for efficiencies and recommend actions for the team
• Define systems and processes which enable collection of information on organisational performance
• Development of management information reports which enable performance analysis

Develop Team and Partnership Working

• Develop productive working relationships with colleagues, suppliers and stakeholders
• Contribute to proposals to meet external tendering requirements
• Contribute to external contracts and agreements
• Build own and team’s understanding of organisational markets and customers, through liaison with key stakeholders
• Environmental scanning and work with external agencies

Plan and organise

• Support development of programme formation and implementation
• Plan, implement and manage the sharing of knowledge and good practice to inform innovation and improve service delivery across the organisation

Determine the effective use of resources

• Create budgets and unit costs for programmes of work
• Identify areas for efficiency
• Advise on financial and resourcing issues to inform objectives and forward planning
• Manage budget for the area of Efficiency

Use communication effectively

• Providing information, feedback and advice
• Influencing and persuading
• Using appropriate skills, styles and approaches

Enhance own performance

• Manage own resources and professional development

Use information to take critical decisions

• Liaise with staff to receive, collate and analyse information, using systems and compiling reports as necessary
• Develop and utilise data to identify trends and take appropriate action to maintain and enhance performance
• Plan, implement and manage systems for the exchange of sensitive information, data and intelligence

Manage People

• This post may hold line management responsibility for other members of the team
• Supervise the work of the Efficiency team member
• Train and provide advice and professional development across the Division in the area of efficiencies

Manage Diversity and Quality

• Contribute to a culture and systems that promote equality and value diversity
• Adhere to the diversity policies of the service and collaborate as appropriate with the Equalities and Diversity Unit

Manage Quality

• Contribute to continuous quality improvement
• Monitor external markets, practice, trends and development to ensure best practice internally
• Manage compliance with quality systems

Manage Projects

• Ensure an effective approach to project and process evaluation
• Maintain effective communication with project stakeholders

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

Behaviours

• Leadership
• Working Together
• Changing and Improving
• Delivering at Pace
• Communicating and Influencing
• Making Effective Decisions

Essential Experience

• Demonstrate experience of stakeholder management
• Demonstrate experience of successfully identifying and improving efficiency of an organisation

Technical requirements

NVQ Level 5 or equivalent in a relevant subject (or appropriate practical experience). Microsoft: Word, Excel, Outlook, and PowerPoint.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.