Deputy Director Statutory Reviews

The post holder will provide strategic leadership and overall ownership of HMRC’s statutory Reviews service, ensuring timely, high-quality delivery of reviews in line within statutory obligations. The role supports HMRC’s wider strategic objectives by contributing to strengthening customer trust and reducing preventable disputes.

The post holder will work with and influence senior stakeholders across HMRC’s dispute resolution system. They will use data and insight to tell a compelling narrative and continue to build the visibility of Reviews. The post holder will lead testing and adoption of AI tools in Reviews as well as productivity and efficiency initiatives.

The post holder will be a key member of the RCS senior leadership team, the Legal Group senior leadership group, HMRC’s senior leaders group, and will be expected to make a corporate leadership contribution. They will sit on key governance boards and groups.

• Lead and oversee the HMRC Statutory Reviews function, comprising approximately 600 colleagues across multiple HMRC locations.
• Ensure delivery of statutory reviews within legislative requirements, service standards and performance targets.
• Direct workforce planning, forecasting and resource management to respond to changing demand and operational pressures.
• Provide strategic leadership on dispute resolution, including the interface between reviews, Alternative Dispute Resolution (ADR) and litigation routes.
• Use operational data and insight to identify systemic causes of disputes and influence improvements to policy, guidance and operational decision-making.
• Represent Reviews in cross-HMRC forums and initiatives focused on improving customer outcomes and reducing preventable disputes.
• Develop and maintain effective relationships with senior stakeholders across HMRC.
• Increase the visibility, credibility and reputation of the Reviews service with both internal and external stakeholders.
• Lead change programmes designed to modernise service delivery including AI tools, improve productivity and embed continuous improvement.
• Lead and contribute to initiatives aimed at reducing preventable disputes and improving dispute handling
• Ensure effective implementation of internal audit recommendations and robust quality assurance arrangements.
• Foster an inclusive, high-performing culture that develops capability, engagement and leadership across the organisation.
• Contribute to corporate leadership across Legal Group and HMRC, participating as a member of the Legal Group Enterprise Leadership Group.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

For details of the application process please see attached Candidate Pack

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