Defence Business Services - AO Debt Management and Recoveries Team - Glasgow

Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry.

DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

Vision - To be the best shared service centre in Government

Mission - Proudly delivering excellence in shared services, through customer centric solutions to enable Defence outcomes

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

Come and join the DBS community today!

https://youtu.be/gUw0ToaRGgk

DBS is part of The National Armaments Directorate (NAD) Group which is at the heart of delivering and sustaining the UK’s defence capability. Bringing together organisations responsible for developing, procuring, supporting and modernising Defence equipment, infrastructure and services, the Directorate works closely with industry, international partners and academia to ensure the Armed Forces have the capabilities they need to deter threats, protect the nation and succeed on operations. NAD drives innovation, operational readiness and value for money while supporting economic growth and strengthening the UK’s defence industrial base.

This role is advertised as 37 hours per week.

Defence Business Services (DBS), Financial, Procurement and Civilian People (FPCP) Services team provides expert information, advice and services to and on behalf of MOD business areas. It is responsible for payments to MOD suppliers and the invoicing for the provision of goods and services. It is also responsible for the provision of HR shared services including resourcing, pay, apprentice management and casework. In addition, it is responsible for generating debtors and creditors in the MOD financial management system.

DBS FPCP, Order To Cash is responsible for processing Invoice requests from MOD branches to recover monies owed to MOD for goods/services provided. This is achieved through the managing of customer accounts to resolve disputes, hastening of payments, supporting vulnerable customers, setting up payment plans, complex debt casework and taking legal action We also process receipts in multiple currencies to pay MOD for good/services.

These Administrative Officer positions sit within the OTC Debt Management Military Recoveries and Write-Off team and are integral to the team’s success in providing a Military Services interface between DBS, its commercial partners and provides statistical and performance analysis for casework concerning overissues of Military Pay and Allowances, Bursaries, Armed Forces Pensions, Armed Forces Compensation Payments and War Pension Scheme Payments for all serving Military Personnel and Veterans.

The main responsibilities of this role include:

• Admin Support to Debt Management Military Recoveries and Write-Offs including mail duties.
• Managing allocation of DM MilRWO casework.
• Administer new casework, action and issue casework template standard letters.
• Updating payments received on appropriate systems.
• Prepare invoices from Solicitors and Enquiry Agent for SEO/HEO authorization.
• Report Legal and Enquiry Agent monthly expenses to SEO/HEO
• Casework progression to SEO, HEO and EO level
• Action JPA write off input within delegated powers.
• Maintain and build DM MilRWO business knowledge iaw MPM, JSPs, JPA, GRDP etc to provide advice to both internal and external stakeholders.
• Provide annual reports to HMRC, regarding Armed Forces Pension write offs.
• Assist EO with responses to Objection Against Recovery Requests, within agreed timeframe and in accordance with policy.
• All other tasks allocated by line management commensurate with grade.
• Required Learning

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Completing your application :

Behaviour examples requires more than just information about what you did, it requires you to explain. There are many different approaches you could take to writing behaviours, such as the STAR, or the CAR method. As to which one you chose to use, it’s all down to your personal style of writing. Within the Civil Service, the most common approach is: The STAR method.

Using the STAR method, allows you to set the scene, show what and how you did and the overall outcome. The job holder (and later the interviewer) will use this method to gather all the relevant information about a specific capability that the job requires.

Situation - Describe the situation you found yourself in. You must describe a specific event or situation. Be sure to give enough detail for the job holder to understand.

• Where are you?
• Who was there with you?
• What had happened?

Task - The job holder will want to understand what you tried to achieve from the situation you found yourself in.

• What was the task that you had to complete and why?
• What did you have to achieve?

Actions - What did you do? The job holder will be looking for information of what you did, how you did it and why. Keep the focus on you. What specific steps did you take and what was your contribution? Remember to include how you did it, and the behaviours you used. Try to use “I” rather than “we” to explain your actions that lead to the result. Be careful not to take credit of something that you did not do.

Results - Don’t be shy about taking credit for your behaviour. Quote specific facts and figures easily understandable.

• What results did the actions produce?
• What did you achieve through your actions and did you meet your goals?
• Was it a successful outcome? If not what did you learn from the experience?

Keep the situation and task parts brief. Concentrate on the action and the result. If the result was not entirely successful describe what you learned from this and what you would do differently next time. Make sure you focus on your strengths.

Remember- if you are a school leaver or out of employment, and feel that you don’t have the experience to apply for this role then do this-

Make a list of your skills, strength and experience

Focus on your education/day-to-day life/extra-curricular activities such as team sports

Highlight anything that would help you perform in the job that you are applying for

For more information on applying for Civil Service jobs and completing your application please visit-

The STAR method , National Careers Service

Success Profiles - GOV.UK (www.gov.uk)

Working for the Civil Service - Civil Service - GOV.UK (www.gov.uk)

Candidates will be required to provide CV details to include job history and previous skills and experience.

At sift, candidates will be assessed against the CV and the following Behaviours:

• Managing a Quality Service
• Working Together
• Delivering at Pace

Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, the sift will be conducted on the following success profile elements:

Primary: Behaviour - Managing a Quality Service

At interview, candidates will be assessed against the following Behaviours:

• Managing a Quality Service
• Working Together
• Delivering at Pace
• Changing and Improving

In the rare case where individuals have exact matching scores, the order of merit will be determined based on the behaviour scores at interview in the following order:

1 - Behaviour - Managing a Quality Service

2 - Behaviour - Working Together

3 - Behaviour - Delivering at Pace

4 - Behaviour - Changing and Improving

If candidate scores are still exact, the merit order will then be determined on the sift score in the following order:

1 - Behaviour - Working Together

2 - Behaviour - Managing a Quality Service

3 - Behaviour - Delivering at Pace

4 - Career - Job History

5 - Career - Previous Skills

Sift start date: Mid November

Interviews are currently taking place via the following method: MS Teams

Interview start date: Late November - Early December

Further information:

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

Feedback will only be provided if you attend an interview or assessment.