Cross Systems Manager

The role holder is responsible for effective performance and continuous development of a number of DVSA’s major business systems, including the Driving Test Control System, Driver CPC Recording and Evidencing Systems and core areas of the Testing and Registration System.

The role holder manages, develops and leads the DTCS and CPC Systems team in conjunction with the Business Systems manager, matrix manages the associate the DTCS and CPC systems manager [both HEO] and across the Business Systems team to ensure all individuals develop the skills required to support all operational systems. They will also support services delivered via our online practical test booking portals.

The systems supported by the Business Systems team are being replaced by our Driver Services Platform (DSP) project and so roles within the team will be impacted as DSP starts to deliver those replacement systems.

Does this sounds like you? If so, we’d love to hear from you!

Please note ** The systems supported by the Business Systems team are being replaced by our Driver Services Platform (DSP) project and so roles within the team will be impacted as DSP starts to deliver those replacement systems **

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday.
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers

Your responsibilities will include, but aren’t limited to:

• Alongside the Business Systems Managers, manage the business systems to ensure that they provide our stakeholders and customers with the required services. Ensure they perform to the best possible level in liaison with ICT and external IT suppliers.
• Monitor system performance and use to identify any issues and define and implement solutions, attend the SRM.
• Ensure performance data/information is updated internally and at Gov.UK.
• Act as the system owner within formal project governance for a level of major and minor developments to these systems.
• Work with Digital and Data, Policy, Operations and Service and other Product Managers within an Agile framework to deliver changes where frontend systems meet user needs and support the GDS service manual.
• Responsible for test strategy for business systems. Ensure different types of testing are employed as appropriate (from external users out to performance and/or pen tests).
• Act as the team’s point of contact, when the Head of Business Systems is not available, to provide and ensure that contributions (directly provided or gained from other team members) to briefings, comms, FoIs etc. are provided to time.
• Support the management, develop of staff to ensure they are trained with the skills required.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

How to apply:

Our selection process ensures a comprehensive assessment of each applicant's qualifications, skills, and potential fit within our organisation.

The selection process for this role will be:

Stage 1: Sift of CV and personal statement

Stage 2: Interview

You must be successful at each stage to progress to the next stage.

Stage 1: Sift

At sift, you will be assessed against the following Success Profile elements:

Experience – you will be asked to provide a CV (unlimited wordcount) and personal statement (750-word count). Please structure your personal statement so that it cover the required experience:

• Your working knowledge of the driver & ride practical test systems/services.
• Experience of managing integrated systems providing critical business services and managing change for users.
• Development of new requirements for systems including internet services.

Further details around what this will entail are listed on the application form.

Should a large number of applications be received, an initial sift may be conducted using the lead Success Profile element (Experience) - Your working knowledge of the driver & ride practical test systems/services.

Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

The sift will take place week commencing 21st September 2026

Stage 2: Interview

At interview stage, you will be assessed against the following Success Profile elements:

• Behaviours – (list Behaviours here) Changing & Improving
• Managing a Quality Service
• Working Together
• Experience – (list Experience criteria here) Experience of managing integrated systems providing critical business services

The interviews will take place week commencing 28th September.

This interview will be conducted online via Microsoft Teams. Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site (opens in a new window).

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.

Further information on the selection process

Feedback on your application can only be provided if you attend an interview or assessment.

We will also hold a 12 reserve list for this role, which may lead to potential opportunities beyond the role you applied for.

Should we receive a large number of applications, we may invite a shortlist of the highest performing candidates to interview. This means that some applications that meet the required standard could be placed ‘on hold’ after the sift and invited to interview if the vacant position(s) remain unfilled. You will be notified if your application is being put ‘on hold’ once the sift has been completed.

Appointments for this position will be made in order of merit. If you are successful in the selection process but there are no further available posts for the advertised role, you may be contacted to discuss an offer for a lower graded role (with similar experience and responsibility requirements).

If you are unsuccessful in the selection process, your application may be considered for a lower graded position if your demonstrated skills and experience meet the requirements of the alternative position. Candidates will be considered in order of merit.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you are experiencing accessibility problems with any attachments on this advert or the information on our website, please contact the email address in the 'Contact point for applicants' section.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

All External applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

Hate speech or discriminatory behaviour

Threats or acts of violence

Illegal activity or substance misuse

Sexually explicit material

Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. It’s not about judging your personality or lifestyle—it’s about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail what’s being looked at and how your data is handled securely and fairly.

Feedback

Feedback will only be provided if you attend an interview or assessment.