Content Designer (Ref: 21827)

This position is based nationally.

The Digital Delivery team at HMCTS is redesigning and rebuilding our Courts and Tribunal services around the needs of our users – ensuring our services are accessible, easy to use, digital (where necessary and appropriate) and well supported for all users.

Within Digital Delivery, the User-Centred Design team works with HMCTS projects and programmes to support our core design principle of being user-led in everything we do.

As a Content Designer, you’ll work closely in your team with service and interaction designers as well as user researchers and analysts to deliver accessible, inclusive, and user-centred services. You will own the content and its quality throughout a user’s journey and be experienced in using evidence, data and research to back up your decisions.

Key Responsibilities

• Be responsible for content quality as the content lead within your project or service, working within multidisciplinary teams.
• Develop and contribute to content strategies to help digital services meet both business and user needs.
• Lead on publishing guidance content to the GOV.UK website, building long-term relationships with stakeholders.
• Initiate content improvements and influence decisions using data and evidence.
• Champion accessibility and inclusion, making sure content meets WCAG 2.2 accessibility requirements.
• Scope, create and improve user-centred content based on user feedback, research and data.
• Manage and support other content designers, sharing good practice to improve quality and consistency across content.
• Engage with, and contribute to, the HMCTS and cross-government content design communities.

Skills & Experience:

• Design content for end-to-end services from concept to delivery, being responsible for content quality
• Influence decisions, dealing with challenging situations and removing blockers to make sure content is user-centred, usable and accessible
• Apply content standards and style guidelines to your work and supporting other content designers to make sure design standards are met
• Implement content strategies and evaluating their impact to make sure user needs and business objectives are met
• Work in a fast-paced environment with tight deadlines
• Make complex language and processes easy to understand
• Build long-term, strategic stakeholder relationships

Essential Criteria:

• Experience of creating and improving content to meet user needs, being responsible for developing clear and accessible content to communicate complex issues
• Experience contributing to content strategies or identifying content solutions to meet both user needs and business objectives
• Experience managing and influencing stakeholders, using data and insights to support content decisions
• A demonstrable understanding of end-to-end journeys and experience of identifying where journey fixes or content improvements need to be made
• Strong editing skills

Desirable Criteria:

• You’re an active member of a design community, actively networking with others and contributing to ways of working and community activities such as content critiques
• You’re familiar with the criteria used on GDS service assessments.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.