Cloud Systems Engineer

The Public Service Ombudsman is a modern, vibrant organisation full of passionate, committed people. We make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And we find ways to put it right.

Based in the centre of Manchester and Westminster, we employ over 600 people who are passionate about making a difference through public service. Together, we work to make sure people's voices are heard and used to drive improvements in public services. We are proud of our inclusive culture, where different perspectives are valued, colleagues are supported to develop, and everyone can contribute to meaningful change.

Please note that we were formally known as The Parliamentary and Health Service Ombudsman

The role

Use your Microsoft Cloud experience to improve the systems that support our work. You will develop and maintain services across Azure, Microsoft 365, SharePoint, Exchange Online and the Power Platform.

No two days will look quite the same. You could be introducing new cloud services, solving technical problems or finding ways to improve security and data quality.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

How to apply (and how to do well)You will answer four scored questions at application stage. We use these to shortlist and longlist, so your answers matter.

• choose real examples (from professional settings)
• focus on what you did, not what “we” did as a group
• explain your thinking: what you looked at, what you decided, and why
• keep it clear and specific, avoid generic statements

Please do not use AI to write your answers. We need to assess your skills, and applications may be rejected if answers appear AI-generated.

If your examples are very short, mostly opinion-based, or don’t describe a specific situation and outcome, you are unlikely to score well.

Inclusion & Wellbeing

Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.

Actions we take to embed this include:

• an anonymised shortlisting process to make sure it is fair and unbiased
• monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
• providing wellbeing support and opportunities for personal and professional development for all colleagues
• creating spaces for connection and engagement through our employee network groups and social clubs
• part of the disability confident scheme
• providing reasonable adjustments
• engaging in regular inclusion learning to enhance the cultural competency of our organisation.

We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:

• Asian, Black, Mixed Ethnicity or another ethnic background
• disabled
• LBGTQ

Contact and important informationIf you would like to learn more about the role, please contact Peter Hastings, Solutions Architect, Peter.Hastings@ombudsman.org.uk

• Interviews: held onsite
• Feedback: we do not offer feedback at application stage
• Right to work: we can only consider candidates with the right to work in the UK.
• Sponsorship: we are unable to offer sponsorship (we do not have a licence).
• Applications: we do not accept CVs—please apply via the application form (‘apply now’).
• Agencies: no agencies; applications from individuals only.
• Early closure: we may close the advert early if we receive a high volume of applications.
• Salary: non negotiable

Important notice: fraudulent job postings

We have been made aware that some websites are falsely advertising our job vacancies. We only tend advertise job vacancies through these official channels:

• our website
• LinkedIn
• Civil Service Jobs
• GOV.uk
• Indeed
• Ombudsman association
• BMEjobs.co.uk
• Disabilityjob.co.uk
• Neurodiversityjobs.co.uk
• LGBTjobs.co.uk

Do not share personal details with any other websites claiming to represent us. Contact our recruitment team to report any concerns at recruitment@ombudsman.org.uk

Feedback will only be provided if you attend an interview or assessment.