Change and Problem Manager

We are looking for a Change and Problem Manager to join our Service Management Team.

The post holder will be responsible for the continuous management, assessment, and planning of IT-related changes, together with oversight of the Problem Management process. You will investigate patterns and trends to support the resolution of identified problems and engage with stakeholders, suppliers and business colleagues to ensure changes are effectively planned and delivered. You will lead the Change Advisory Board (CAB), ensuring technical changes and releases are appropriately risk assessed, scheduled and processed within prescribed timescales.

You will be responsible for reviewing changes with the relevant business teams, ensuring they are fit for purpose and aligned to organisational requirements. Using the IT Service Management tool, you will review and manage changes throughout their lifecycle, ensuring they are processed and planned in line with agreed timescales, while providing management reports, trend analysis, and dashboard reviews. With a flexible approach and a focus on continuous service improvement, you will identify opportunities to enhance service management processes, provide advice and guidance to colleagues, and oversee testing when enhancements and changes are made to the tool. The successful candidate will work closely with colleagues and suppliers to clarify requirements and ensure all changes are fully planned and prepared, while developing an understanding of Ofsted and wider government change management policies and practices to ensure all changes are aligned. The role also includes line management responsibilities.

This is a fantastic opportunity to further your experience in Ofsted’s well-established team. The post holder will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working from home.

Please refer to the job specification for further information.

ITIL Certification or equivalent (Desirable).

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Application and shortlisting

The selection panel will assess your application based on your evidence you have provided against the essential/desirable criteria as set out in the person specification.

You will also be asked to provide information within the “Employer/Activity History” section of the application form. This information is equivalent to the information you would provide on a CV setting out your career history (this may be used in the sifting process).

Interviews

Candidates who pass the benchmark at the shortlisting stage will be invited to an interview where you will be assessed against a combination of the the Civil Service behaviours and the technical/experience skills set out in section 3 of the job specification.

We will invite the most suitable candidates for a interview on week commencing Monday 5 October 2026.

Interviews will take place at one of the advertised office locations. Further details regarding the location will be confirmed closer to the interview date.

Feedback will only be provided if you attend an interview or assessment.