Business Analyst - TOOLING Team (Ref: 22167)

Please refer to Job Description

HM Courts and Tribunals Service

Job Title: Business Analyst - TOOLING Team

Grade: HEO

Directorate: Digital Technology Services (DTS)

Location: National

Contract Type: Permanent

Working Pattern: Full-time/ Flexible Working

This is a full-time position only due to the nature of the role.

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).

Introduction

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

Job Description

As a Junior Business Analyst, you will receive support from more Senior Business Analysts and be responsible for the output. You will have a limited toolset, will work with others or under supervision, and support stakeholder relationship management.

This is an entry‑level Business Analyst role supporting discrete, well‑defined pieces of work within the Family digital service.

The role is suited to candidates who are developing their Business Analysis capability and are looking to build practical experience working to clear direction, established processes, and existing delivery frameworks.

In this role you will

Your role as Business Analyst - TOOLING Team will encompass several key responsibilities listed below (but not limited to):

Agile Working

• Have experience of working in agile, including an awareness of agile tools and how to use them
• Can advise colleagues on how and why agile methods are used and be able to provide a clear, open and transparent framework in which teams can deliver
• Adapt, reflect and be resilient
• Have the ability to see outside of the process
• Able to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes

Business Analysis

• Know how to investigate operational needs or problems and assist in the recommendation of service improvement and business solutions
• Can contribute to recommendations to improve services and understand the importance of evidence-based design or analysis
• Responsible for investigative work into problems and opportunities in existing and new services

Business Modelling

• Can model simple areas using established techniques and understand the purpose of this and its importance
• Can assist in complex modelling if required

Business Process Testing

• Can model simple areas using established techniques and understand the purpose of this and its importance
• Can assist in complex modelling if required

Digital Perspective

• Are responsive to changes in technology, adapting your approach accordingly
• Can make decisions to meet user needs in the government context
• Understand the importance of assisted digital and can design services and make decisions to meet users' needs

Enterprise and Business Architecture

• Are aware of the target operating model: Innovation
• Know about innovation and what it involves

Methods and tools

• Have an understanding of the use of methods and tools

Requirements Definition and Management

• Know about tools and techniques for determining requirements
• Can talk about the objectives of the business

Stakeholder Relationship Management

• Know who your stakeholders are, what evidence is relevant to them and the importance of managing relationships with them
• Influences stakeholders and manages relationships effectively

Testing (business analysis)

• Can execute test scripts under supervision
• Understand the role of testing and how it works in systems development

User Focus

• Have an awareness or understanding of user experience analysis and its principles
• Can see the purpose of user stories and focus on user needs

Essential skills

• Excellent stakeholder engagement skills
• Can make decisions within agreed parameters
• Good communication skills
• Elicitation of business requirements

The below criteria are desirable only. These will not be assessed throughout the recruitment process, but will be used in the event of tied scores between candidates

Desirable skills

• Experience applying at least one core Business Analysis technique (e.g. process mapping, requirements definition, user stories) in a delivery or operational context
• Experience working to defined objectives under the guidance of a senior analyst, product manager, or delivery lead
• Ability to clearly explain how analysis outputs were used to support a decision, change, or improvement

Application process:

This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the Business Analysis Job Family, is a Business Analyst role at HEO level, but carries the title Business Analyst within DTS.

Stage 1 - Sift:

To apply for this position, you must submit the following as part of your application:

• An anonymised CV, setting out your career history, key responsibilities and achievements. Your CV will be assessed against the essential criteria outlined within the Essential Skills section of this advert.
• A Statement of Suitability which should give us real life examples of how your skills and experience match those needed for this role. We recommend following the STAR format.

Should we receive a high volume of applications, a pre-sift may be conducted on the CV. Candidates who pass the pre-sift will be fully assessed on all the sift criteria.

Please access the following link for guidance on how to apply - Application Guidance

Stage 2 - Interviews:

Successful candidates who passed the sift will be invited to interview via Microsoft Teams. At interview stage, you will be assessed against the following Behaviours:

• Working Together
• Managing a Quality Service
• Communicating and Influencing
• Making Effective Decisions

In addition, you will be expected to deliver a 10-minute presentation. the presentation brief will be sent to you 4 days in advance.

For further guidance on the interview process please click here

Important information

Salary details

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

Travel requirements

There will be a requirement to travel occasionally to any HMCTS site in line with business needs.

Skilled Worker Sponsorship

This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you are looking to apply for a Skilled Worker Visa for the first time.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Proud to Serve. Proud to keep justice going.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.