Army - Office & Benevolent Manager

The Ministry of Defence, Civil Service workforce is diverse, with many different functions and professions ranging from cyber and digital transformation, police officers, security guards, trainers, human resources, teachers, psychologists, storekeepers, and policy secretariat staff to support the British Army.

An opportunity has arisen for a highly organised and motivated individual to join the Royal Army Medical Service (RAMS) Regimental Headquarters as the Regimental Headquarters (RHQ) Office Manager, RAMS Benevolence Manager and Committee Secretary. This varied role provides essential office management, governance, welfare and benevolence support to serving personnel, veterans and their families.

This position is advertised at 37 hours per week.

The successful candidate will manage RHQ Central Office activity, specialist information systems, security and asset processes, while also acting as Secretary to the RAMS and RAMC Benevolence Committees. The post requires professional handling of sensitive information and close engagement with military personnel, welfare organisations and charity partners.

RAMS Benevolence Management

• Manage benevolence cases.
• Maintain and update the Case Management System.
• Produce case files and detailed summaries for serving and retired personnel, for consideration by the relevant committees.
• Work closely with key Stakeholders.
• Arrange and action BACS transfers in accordance with appropriate controls.
• Act as the single point of contact for COBSEO (The Confederation of Service Charities).
• Deliver presentations to Unit Welfare Officers and provide instruction and guidance on the Case Management System.
• Undertake annual reviews of systems in line with government guidelines.
• Provide advice on updates to committee Terms of Reference, benevolence governance and associated processes.
• Engage with personnel leaving the Service to promote access to appropriate support.
• Act as Secretary to Benevolence Committees, prepare agendas, supporting papers, detailed case reports and record Decisions & Actions

RHQ Office Management

• Manage the day-to-day operation of the RAMS Central Office, including oversight of contractors.
• Line manage one Administrative Officer (AO).
• Act as the subject matter expert for the SCRM (Subscriber Customer Relationship Manager) database incl. Accreditation and Security Manager responsibilities for SCRM.
• Act as AIAR (Army Information Asset Manager) for all assets within RHQ RAMS.
• Manage Joint Personnel Administration and Management Information Standard Report processes.
• Act as Archive Manager and Computer Systems Manager for MOSAIC and SCRM.
• Provide a single point of contact for Regimental and Assistant Secretaries regarding travel, costings and payments.
• Troubleshoot complex administrative and operational issues.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

At the application stage, you will be assessed against the following criteria, listed in priority order:

• Personal Statement - 500 words demonstrating your relevant skills and experience in line with the essential criteria.
• CV
• Behaviour - Communicating & Influencing

Where a large number of applications are received, an initial sift may be conducted against the Personal Statement only. The remaining evidence submitted at the application stage will be assessed only if you are successful at this initial sift.

At interview stage, you will be assessed against the following criteria, listed in priority order:

• Behaviour - Communicating & Influencing
• Behaviour - Delivering at Pace
• Behaviour - Managing a Quality Service
• Behaviour - Working Together

Application sifting will be scheduled to take place within 7 days of the application closing date. Interview dates are to be confirmed and will be held in person. We endeavour to keep to these time frames, but these are subject to change around business needs.

Further information:

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

Feedback will only be provided if you attend an interview or assessment.