Army - Intake Support Officer

The Intake Support Officer provides welfare, advice, and support to Junior Soldiers undergoing training at the Army Foundation College. The role supports the welfare needs of a diverse cohort of young people, particularly those who are vulnerable, looked after, or requiring additional assistance. Working closely with military and civilian colleagues, the post holder ensures every Junior Soldier receives appropriate welfare support throughout their training journey.

This position is advertised at 37 hours per week.

Main Role Responsibilities:

• Intake pre-arrival & arrival engagement and support, including Looked After Children, Care Leavers, and Cared For Junior Soldiers, linking in with their Local Authorities, Social Workers.
• Intake welfare support to Junior Soldiers, provide advice, guidance, sign posting and referrals to Internal Support Services, including Medical and pastoral.
• Assist with providing welfare support to Junior Soldiers identified as vulnerable, registered on the Junior Soldiers Health Committee spreadsheet, with an entry on the Vulnerability Risk Management Information System, with a Care Action Plan, in place, and/or with a Wounded, Injured & Sick Management Information System record.
• Assist with recording, tracking, and maintaining welfare and personal sensitive data of Junior Soldiers on Military Information Systems, e.g. Junior Soldier Health Committee spreadsheets and Child Protection Online Management System (CPOMs).
• Engagement with the Intake/Company Chain of Command and their Permanent Staff, attending directed meetings and providing advice and guidance on welfare matters, policies, and procedures.
• Assist with Junior Soldier’s Resettlement and discharge transitional support, including external engagement and referrals.
• Conduct onward referrals to external agencies as per policy.
• Participate in out of hours duties when required, supporting College events that require attendance outside standard working hours (e.g., Intake Arrival Days, Open Days).

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

At the application stage, you will be assessed against the following criteria, listed in priority order:

• CV
• Behaviour - Communicating & influencing
• Personal Statement - of no more than 500 words detailing how you meet the essential skills criteria

Where a large number of applications are received, an initial sift may be conducted against the CV only. The remaining evidence submitted at the application stage will be assessed only if you are successful at this initial sift.

At interview stage, you will be assessed against the following criteria, listed in priority order:

• Behaviour - Changing & Improving
• Behaviour – Delivering at Pace
• Behaviour - Making Effective Decisions
• Behaviours - Working Together

Application sifting will be scheduled to take place within 7 days of the application closing date. Interview dates are to be confirmed and will be held online via Microsoft Teams. We endeavour to keep to these time frames, but these are subject to change around business needs.

Further information:

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

Feedback will only be provided if you attend an interview or assessment.