Apprentice IT Service Management Support Officer

Are you looking to start a career in IT and gain valuable experience while working towards a recognised qualification? As an Apprentice IT Service Management Support Officer at HM Land Registry, you'll play an important role in supporting the delivery of IT services that help thousands of colleagues across the organisation.

This is an exciting opportunity to develop your skills in IT Service Management within a supportive and inclusive environment. You'll work alongside experienced professionals, gaining hands-on experience in service coordination, stakeholder engagement, reporting and process improvement while building the knowledge and skills needed for a successful career in technology and service management.

At HM Land Registry, our technology services are vital to the delivery of high-quality services for our customers and colleagues. We're looking for a motivated and enthusiastic Apprentice IT Service Management Support Officer to join our team and help support the effective delivery of IT Service Management (ITSM) activities.

In this role, you'll work with a wide range of stakeholders across Transformation and Technology, helping to coordinate activities, maintain important service information and support service improvement initiatives. You'll develop an understanding of IT Service Management processes and gain experience working with service delivery teams, business stakeholders and technical colleagues.

This apprenticeship offers a fantastic opportunity to learn while you work, develop valuable professional skills and contribute to services that support one of the largest government organisations in the UK. Whether you're beginning your career or looking for a new direction, you'll be supported every step of the way through training, mentoring and practical experience.

Main Duties

• Support IT Service Management colleagues and service stakeholders by coordinating meetings, workshops and stakeholder engagement activities.
• Maintain service documentation, records, action logs and governance information, ensuring information remains accurate, organised and up to date.
• Gather, update and maintain data used for service reporting, dashboards, stakeholder communications and governance reporting.
• Assist in producing accurate service information and reports within agreed timescales.
• Support service review activities, improvement initiatives and project work by tracking actions and maintaining relevant information.
• Help ensure service activities are delivered in line with agreed processes and governance requirements.
• Work collaboratively with Business Partners, Service Portfolio teams and wider IT colleagues to support the successful delivery of services.
• Build effective working relationships with stakeholders and colleagues across the organisation.
• Support a customer-focused approach to service management, ensuring customer needs are considered in all activities.
• Contribute to the continuous improvement of IT Service Management processes and ways of working.
• Assist with stakeholder communications and help ensure key information is shared effectively and on time.
• Develop knowledge of IT Service Management principles, tools and best practices throughout your apprenticeship.
• Demonstrate professionalism, integrity and a commitment to delivering excellent customer service in all interactions.

This role offers an excellent opportunity to gain practical experience, develop sought-after technology and service management skills, and build a successful career within HM Land Registry.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Upon applying you will be required to complete a Verbal, Numerical, and Judgement tests before you can proceed with the rest of your application.

Then to apply for this vacancy, you will need to complete a Personal Statement section (in no more than 1000 words) and this should be used to outline the criteria listed below:

• What interests you about working in IT customer service and why you would like to pursue a career in this field. Please consider: How this role aligns with your interests, strengths and career aspirations.
• Please describe a time when you have been proactive in developing yourself/skills. Please consider: Why you choose that development? What you did to develop? How you have benefited from the learning?
• Please can you describe a situation when you have worked in a team to achieve a common goal. Please consider: What qualities you brought to the team to help achieve the goal? What challenges you faced and how you dealt with them and what was the outcome of this?
• Please tell me about a time when you had to complete a large volume of work within a tight timescale. Please consider: How you motivated yourself? How you overcame any setbacks? How you prioritised the work?

If successful at the shortlisting stage, you will be invited to attend a face to face blended interview at our Plymouth Office, which we anticipate will be held on week commencing 28 September 2026. You will be asked to deliver a short presentation as part of the interview. Full details will be provided to those successful at sift to support your preparation.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date.

The interview will assess the experience and behaviours listed in the attached job description, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to the strength questions, and so we don’t advertise which strengths are being tested. The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working.

Candidates may refer to notes within their interview, but they should be used as a prompt only.

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.

If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa. You must ensure you have the appropriate right to work in the UK before applying.

HMLR expect everyone to spend at least 60% of their working time in the office.

You can find more information on how we use your personal data on our website

Feedback will only be provided if you attend an interview or assessment.