AIOps & Automation Lead

We have an exciting opportunity to join the Insolvency Service as a AIOps & Automation Lead within our Corporate and Operational Services Team. This role offers the chance to make a meaningful contribution to the delivery of key services that support individuals, businesses and the wider economy. Working alongside a range of internal and external stakeholders, you will play an important role in delivering high-quality outcomes, driving continuous improvement, and helping the organisation achieve its strategic objectives. This is an excellent opportunity for someone who enjoys working in a collaborative environment, taking ownership of their work, and making a positive impact through their expertise and innovative thinking.

The Insolvency Service is a leading government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 9 active employee network groups available to join or become an ally, these include, Carers Network, Disability network group, Employee Assistance, Representatives, FACES Network Group, LGBT+, Mind Matters, Part Time Workers, The Shed - Men’s Network Group and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, through our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

This role sits within the Technology & Data team, within Corporate & Operations Services. As AIOps & Automation Lead you will be responsible for defining, implementing, and managing the Agency’s AIOps strategy to deliver predictive, automated, and intelligent operations across cloud and infrastructure environments.

You will work with colleagues across Technology, finance, and operational teams to introduce tools and processes that spot problems early, respond to issues automatically, and reduce manual effort. This helps the organisation meet its service standards, run more efficiently, and manage its IT systems more proactively.

The role ensures observability, telemetry, and automated response processes are in place to support business SLAs, improve operational efficiency, and enable proactive management of IT systems.

Responsibilities

• lead deployment, tuning, and ongoing management of AIOps platform
• implement observability, monitoring, and alerting across cloud and infrastructure environments
• develop predictive analytics to anticipate incidents, capacity constraints, and performance issues
• automate incident response, performance management, and routine operational tasks

Collaboration & Integration

• work with Deputy Head and Architecture teams to integrate automation into enterprise systems
• partner with FinOps to provide actionable insights for cost-efficient infrastructure use
• collaborate with outsourced BAU teams to ensure smooth operational handover and knowledge transfer

Reporting & Governance

• maintain dashboards, metrics, and documentation for leadership and governance purposes
• track KPIs to measure automation coverage, predictive alerting effectiveness, and operational efficiency improvements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

As part of the application process you will be asked to complete:

CV

Personal Statement

Further details around what this will entail are listed on the application form.

Where high volumes of strong applications are expected or received, we may raise the ‘benchmark’ minimum score required at the sift stage. If a high volume of candidates meet the benchmark score, we may further raise the score required for interview selection. Scores will be applied fairly and consistently. Applicants eligible under a recruitment scheme may, where appropriate, continue to be considered against the agreed ‘benchmark’ score, to support the purpose of the scheme.

CV Guidance

Your CV should provide a clear overview of your employment history, key responsibilities, relevant qualifications, and the skills and experience you’ve gained throughout your career including any notable achievements.

Note: Your CV will be scored as part of the assessment process and will be assessed against the criteria outlined in the job advert.

Personal Statement Guidance

Your personal statement should be no more than 750 words and should explain how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, in reference to the essential criteria and values in the person specification.

If successful at the sift stage, at interview, you will be assessed on the following:

Experience

Behaviours - assessed through:

• Behaviour 1 - Changing and Improving
• Behaviour 2 - Communicating and Influencing
• Behaviour 3 - Making Effective Decisions

Strengths

Expected timeline (subject to change)

Sift – week commencing TBC

Interview – week commencing TBC

Location - MS Teams

Your interview will be conducted by video. Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process.

Multi-location vacancies

Where roles are available across multiple locations, a separate merit list will be maintained for each location. Appointments will be made in merit order for each location individually.

You are asked to select up to three preferred locations. Please ensure these are clearly indicated within your application, as only your first three preferences will be considered. You may be offered a role at any of the locations you select.

You should only select locations that you are willing and able to work from and attend on a regular basis.

If you decline an offer for a location you have indicated as a preference, you may not receive a further offer.

If you choose to decline an offer and no alternative preferred location has been provided, you will not be able to re-enter the recruitment process or be considered for the reserve list.

Please note that only the locations listed in the vacancy are available. Any additional preferences or notes provided outside of these options will not be considered.

Visa Applicants

To sponsor a candidate under the Skilled Worker visa, a sponsorship licence is required. The Insolvency Service does not currently hold this licence and therefore, cannot legally sponsor Skilled Worker visa applicants.

Hybrid Working

Insolvency Service operates a hybrid working policy subject to business need, giving people the flexibility to choose when and where they work and collaborate with others.

Individuals are expected to work from one of the office locations stated in the advert to connect with their colleagues, as required by their role and business team needs. There is flexibility to split the working week, spending a minimum of 60% in the workplace, which includes the office, site visits, court etc.

Queries and Support

When contacting us or the Government Recruitment Service (GRS) using the contact details at the bottom of this advert, please include the 6-digit Vacancy ID, job title, your full name and, where applicable, your 8-digit Applicant ID in the email subject line. This will help us process your enquiry more efficiently.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to Insolvency Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via InsolvencyRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk

For further information on National Security Vetting please visit the Demystifying Vetting website.

New entrants are expected to join on the minimum of the pay band.

Feedback

Feedback will only be provided if you attend an interview or assessment.