4121 Application Operations Engineer (SAP)

Welsh Government

The Welsh Government delivers digital services to people and business across Wales. Led by our Chief Digital Officer, the Welsh Government is increasingly delivering more services online and has a vision (outlined in the Digital Strategy for Wales) of improving the lives of everyone through collaboration, innovation and better public services.

To achieve this vision, the Welsh Government needs specialist digital, data and technology skills across all departments in the organisation to improve the services and policies we develop for Welsh citizens.

For more information about the benefits of making a difference with us, please see the Employee Benefits Pack.

Team/Division Overview

As the organisation continues to invest in and modernise its critical business systems, we are reviewing and evolving the way we support and sustain our corporate application landscape. Our focus is on building a resilient, knowledgeable, and customer-focused capability that can effectively support both current and future business needs.

To support this ambition, we have brought together responsibility for a number of key corporate applications within a dedicated HR & Finance System Applications Support function. The team provides operational support, maintenance, continuous improvement, and technical expertise across a range of business-critical platforms, ensuring they remain stable, secure, and fit for purpose while enabling the organisation to deliver its strategic objectives.

Job Role

We are recruiting an Application Operation Engineer to join the HR & Finance System Applications Support Team.

These are exciting opportunities to support and enhance critical business systems that underpin essential services across the organisation. We are looking for motivated individuals with strong technical, analytical and problem-solving skills who are passionate about delivering reliable, high-quality application support.

The available post is:

• Application Operation Engineer – SAP

The post requires experience of supporting, testing and maintaining SAP applications within a production environment, including incident management, system monitoring, configuration activities and the delivery of system enhancements.

The post will play a key role in the day-to-day operation of service activities, support and ongoing development of business-critical systems. They will work closely with colleagues, suppliers and stakeholders to deliver excellent customer service and continuous improvement.

The post is mapped to the Application Operations Engineer role/level in the DDaT Profession Capability Framework. Follow the link to understand the role and the required skills.

We are looking for people who are:

• Customer focused with a commitment to delivering reliable, responsive services
• Proactive team players who are eager to learn, solve problems, and improve user experience

Clear and confident communicators who can support a wide range of users

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

The selection process and stages are:

Number of Stages:2 stage process

Stage 1Application Form

Stage 2Interview

information

A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.

In the case of more than one candidate scoring the same, the panel has agreed the following criteria will determine merit order:

• Experience - Experience of providing support and advice for a wide range of users on specific software
• DDaT Skill –Change Management
• DDaT Skill - Continual service improvement

In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion: Experience 2. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

Candidates who successfully demonstrate that they meet the minimum Experience Criteria will be invited to interview. You will receive a technical scenario for you to prepare a response to ready for your interview. The technical scenario and instructions will be emailed to you 5 days before your interview.

Feedback will only be provided if you attend an interview or assessment.