3rd Line Engineer

The Office of Rail and Road (ORR) is the independent economic and safety regulator for Britain’s railways and monitor of performance on England’s strategic road network.

This is an exciting time to join ORR, we are delivering a significant transformation programme to create a consistently agile and enabling organisation, with the right capability and a strong, inclusive culture that reflects our talented people. This will ensure we continue to operate as an independent, expert regulator, fit for the future and equipped with the capabilities and ways of working required to support sector-wide rail reform, while contributing to the government’s broader agenda on regulatory reform and economic growth. Further detail on our future role is set out here.

Corporate Operations leads on finance, HR, IT, security, estates & organisational changes. The ORR is relatively small, so colleagues working in this directorate have a hands-on role in daily operations & a strong understanding of how we work. The Information, Facilities and Service Development (IFSD) team supports ORR in achieving its strategic objectives by providing high-quality IT and digital services, ensuring information is managed effectively, maintaining a safe, secure and fit-for-purpose property portfolio, and leading ORR's arrangements for health and safety, security, cyber security and business continuity, enabling colleagues to work safely, securely and effectively wherever they are based.

ORR has an internal technical operations team alongside an external service desk, working in partnership with external providers that deliver network and application support. Reporting to the Senior Technical Lead, the 3rd Line Engineer has a key role in supporting the organisation’s infrastructure, ensuring smooth service delivery between providers and maintaining service levels. The role is the first point of escalation for issues involving new providers and requires effective workload management, prioritisation of competing demands and delivery at pace while maintaining service quality. Security clearance is required, and occasional travel to other ORR sites may be necessary.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

For information on the selection process, please see the attached Candidate Information Pack and Job Description.

Feedback will only be provided if you attend an interview or assessment.